Position: Telecaller

Are you a persuasive communicator with a knack for building rapport over the phone? Do you thrive in fast-paced environments where every call presents a new opportunity? If so, we have an exciting opportunity for you as a Telecaller in Jharia!

About Us:

We are a dynamic and rapidly growing organization dedicated to providing exceptional services to our clients. Our team is comprised of talented individuals who are passionate about delivering results and exceeding expectations. As a Telecaller with us, you will be an integral part of our success story, playing a vital role in driving business growth through effective communication and relationship-building.

Key Responsibilities:

1. Outbound Calling: Initiate outbound calls to prospective customers from provided leads or through cold calling techniques. Your primary objective will be to introduce our products/services, generate interest, and schedule appointments or sales meetings.
2. Customer Engagement: Engage with existing customers to provide support, gather feedback, and upsell additional products or services where applicable. Build strong relationships with customers to enhance satisfaction and encourage repeat business.
3. Lead Management: Manage lead information accurately and efficiently in our CRM system. Keep detailed records of interactions, follow-up activities, and outcomes to ensure effective pipeline management.
4. Achieve Targets: Meet or exceed daily, weekly, and monthly targets for call volume, lead generation, and conversion rates. Demonstrate a proactive approach to achieving and surpassing performance metrics.
5. Product Knowledge: Develop a thorough understanding of our products/services, pricing structures, and competitive advantages. Be prepared to answer questions and address concerns from prospects and customers effectively.
6. Team Collaboration: Collaborate closely with sales and marketing teams to align efforts and optimize lead generation and conversion strategies. Provide valuable insights and feedback to contribute to continuous improvement initiatives.

Requirements:

• Education: Minimum qualification of 10th grade to Graduate level.
• Experience: A minimum of 3 years of experience in a similar role, preferably in sales or customer service.
• Communication Skills: Excellent verbal communication skills with the ability to articulate ideas clearly and persuasively. Fluency in multiple languages is a plus.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly and effectively. Empathetic and attentive listener.
• Resilience: Resilience and persistence in overcoming objections and rejection. Ability to handle rejection positively and maintain motivation.
• Tech-Savvy: Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools. Ability to adapt to new technologies and systems quickly.

Why Join Us:

• Growth Opportunities: We offer ample opportunities for career growth and advancement within our organization. Your hard work and dedication will be recognized and rewarded.
• Supportive Environment: Join a supportive and collaborative team where your contributions are valued and appreciated. We foster a culture of learning and development to help you reach your full potential.
• Attractive Benefits: Enjoy competitive compensation, performance incentives, and other attractive benefits.

Apply Now:

If you are ready to take the next step in your career and embark on an exciting journey with us, click on the "Apply For Job" button below. We look forward to welcoming you to our team!

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Note: Only shortlisted candidates will be contacted for further evaluation.