Position: Telecaller

Location: Itanagar

Are you passionate about communication and building relationships over the phone? Are you looking for a dynamic opportunity in Itanagar? If so, we have an exciting opportunity for you as a Telecaller.

Job Description:

As a Telecaller, you will be the front line of our company, responsible for reaching out to potential customers over the phone. Your main objective will be to promote our products/services, answer queries, and generate leads. Your role will be pivotal in maintaining positive customer relationships and driving business growth.

Key Responsibilities:

1. Outbound Calling: Conduct outbound calls to prospective customers from provided leads or databases. Introduce our products/services and effectively communicate their benefits.
2. Lead Generation: Proactively identify and generate leads through cold calling, referrals, and other methods. Keep accurate records of all leads and customer interactions.
3. Customer Engagement: Engage with customers in a friendly and professional manner. Address any inquiries or concerns they may have and provide appropriate solutions or information.
4. Follow-up: Follow up on leads and inquiries promptly. Maintain regular communication with potential customers to nurture relationships and move them through the sales pipeline.
5. Achieve Targets: Meet or exceed weekly and monthly targets for call volume, lead generation, and conversion rates. Strive towards achieving individual and team goals.
6. Feedback and Reporting: Provide feedback on customer responses, market trends, and potential improvements to the sales process. Prepare regular reports on call activities, lead status, and conversion rates.
7. Team Collaboration: Collaborate effectively with the sales team and other departments to ensure a seamless customer experience. Share insights and best practices to enhance overall performance.

Requirements:

• Education: Minimum qualification of 10th grade (Matriculation) to Graduate degree.
• Experience: A minimum of 3 years of experience in telecalling or a similar role. Experience in sales or customer service is preferred.
• Communication Skills: Excellent communication skills in English and/or local languages. Ability to articulate ideas clearly and persuasively over the phone.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly. Empathetic towards customer needs and concerns.
• Persistence: Resilience and persistence in dealing with rejection and objections. Ability to maintain motivation and focus in a target-driven environment.
• Computer Literacy: Basic computer skills, including proficiency in MS Office applications. Experience with CRM software is a plus.
• Adaptability: Willingness to adapt to changing priorities and work under pressure. Ability to multitask and prioritize tasks effectively.

Apply Now:

If you are ready to take on this exciting challenge and contribute to our company's success, click on the "Apply For Job" button below to submit your application. Join us in shaping the future of our business and making a positive impact on our customer's lives. We look forward to welcoming you to our team!