Position: Telecaller

Job Description:

Are you an excellent communicator with a passion for customer service? We are seeking energetic and motivated individuals to join our team as Telecallers in Imphal. As a Telecaller, you will play a crucial role in connecting with customers, understanding their needs, and providing exceptional service over the phone. This dynamic role offers a rewarding opportunity to contribute to our company's success while honing your communication skills and building lasting relationships with customers.

Responsibilities:

1. Customer Interaction: Engage with customers over the phone in a friendly and professional manner. Listen attentively to their inquiries, concerns, and feedback, and provide appropriate solutions or assistance.
2. Product/Service Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer queries and provide accurate information.
3. Sales and Promotion: Promote products or services to potential customers through persuasive communication. Utilize sales techniques to generate leads, upsell products, and achieve sales targets.
4. Database Management: Maintain accurate records of customer interactions, including details of inquiries, feedback, and transactions. Update customer information in the database regularly.
5. Follow-Up: Initiate follow-up calls to customers to ensure satisfaction with the products or services provided. Address any unresolved issues or concerns promptly and professionally.
6. Team Collaboration: Collaborate with team members and other departments to streamline processes, resolve customer issues efficiently, and contribute to overall team success.
7. Adherence to Guidelines: Adhere to company policies, procedures, and quality standards while handling customer interactions. Ensure compliance with regulatory requirements and ethical standards.

Requirements:

• Education: Minimum qualification of 12th grade (Higher Secondary) to a Graduate degree in any discipline.
• Experience: At least 3 years of prior experience in a similar role, preferably in customer service or telesales.
• Age: Candidates must be between 18 to 40 years old.
• Gender: This position is open to individuals of all genders – male and female candidates are encouraged to apply.
• Communication Skills: Excellent verbal communication skills in English and local languages. Ability to articulate information clearly and concisely.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish trust with customers.
• Computer Proficiency: Basic computer skills, including familiarity with CRM software and Microsoft Office applications.
• Resilience: Ability to handle rejection positively and maintain composure in high-pressure situations.
• Flexibility: Willingness to work flexible hours, including evenings and weekends, as per business requirements.

Apply Now:

If you are enthusiastic about delivering exceptional customer service and thrive in a dynamic work environment, we encourage you to apply for this position. Click on the "Apply For Job" button below to submit your application. Join us in our mission to provide outstanding service and create memorable experiences for our customers. We look forward to welcoming you to our team!

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