Join Our Dynamic Team as a Telecaller in Howrah!

Are you a skilled communicator with a passion for customer service? Are you looking for an opportunity to showcase your talents in a vibrant work environment? Look no further! We are currently seeking enthusiastic individuals to join our team as Telecallers in Howrah.

Position Overview: As a Telecaller, you will be the first point of contact for our customers. Your primary responsibility will be to make outbound calls to prospective clients or existing customers, introduce them to our products or services, and persuade them to make a purchase or utilize our offerings. Additionally, you will handle inbound calls, address customer inquiries, and provide exceptional support to ensure a positive customer experience.

Key Responsibilities:

1. Outbound Calling: Place calls to potential customers from our database and effectively communicate the features and benefits of our products or services.
2. Customer Engagement: Engage with customers in a friendly and professional manner, build rapport, and establish long-term relationships.
3. Sales Conversion: Utilize persuasive selling techniques to convert leads into sales and achieve assigned sales targets.
4. Customer Support: Address customer queries and concerns promptly, providing accurate information and efficient solutions to ensure customer satisfaction.
5. Data Entry: Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken, in the company database.
6. Follow-up: Conduct follow-up calls to existing customers to ensure satisfaction, gather feedback, and promote additional products or services as appropriate.
7. Team Collaboration: Collaborate with team members and other departments to optimize processes and enhance overall customer experience.

Requirements:

1. Education: Minimum of a 12th-grade education (Higher education is preferred but not mandatory).
2. Experience: At least 1 year of experience in a similar role, preferably in sales or customer service.
3. Age: Candidates must be between 18 and 40 years old.
4. Gender: This position is open to individuals of all genders. We encourage diversity and inclusivity in our workplace.
5. Communication Skills: Excellent verbal communication skills in English, Bengali, and Hindi. Additional language proficiency is a plus.
6. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly and effectively.
7. Sales Acumen: Basic understanding of sales principles and techniques, with a passion for achieving targets.
8. Tech-Savvy: Proficiency in basic computer applications and familiarity with CRM software.
9. Adaptability: Ability to adapt to changing business needs and work effectively in a fast-paced environment.

Why Join Us?

• Competitive salary and attractive incentives.
• Comprehensive training and ongoing support to enhance your skills.
• Opportunity for career advancement and growth within the company.
• A dynamic and inclusive work culture that values teamwork and individual contributions.
• Exciting challenges and opportunities to make a real impact in a growing organization.

Apply Now! If you are ready to embark on an exciting career journey as a Telecaller in Howrah, click on the "Apply For Job" button below and submit your application today. Join us in shaping the future of customer engagement and satisfaction!