Job Title: Telecaller
Location: Gondia, India
Job Type: Full-time
Salary: Competitive, based on experience
Are you a dynamic communicator with a knack for building rapport over the phone? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? If so, we have the perfect opportunity for you as a Telecaller in Gondia!
About Us:
[Company Name] is a leading [industry/niche] company dedicated to delivering exceptional [products/services] to our customers. With a commitment to excellence and innovation, we are constantly striving to exceed expectations and make a positive impact in the communities we serve.
Job Description:
As a Telecaller, you will be an integral part of our customer service team, responsible for reaching out to potential and existing customers via telephone to promote our products/services, answer inquiries, and address concerns. Your primary goal will be to foster positive relationships with customers while achieving sales targets and ensuring customer satisfaction.
Key Responsibilities:
- Outbound Calling: Place outbound calls to prospective customers to introduce our products/services, identify sales opportunities, and generate leads.
- Inbound Calling: Respond to inbound calls from customers, address their inquiries, provide information about our products/services, and resolve any issues or concerns they may have.
- Sales Conversion: Effectively communicate the value proposition of our products/services to potential customers and persuade them to make a purchase or schedule a consultation.
- Customer Relationship Management: Build and maintain strong relationships with customers by providing exceptional service, addressing their needs and concerns, and following up on sales inquiries or complaints.
- Data Entry and Management: Accurately record and maintain customer information, sales activities, and interactions in the CRM system.
- Achieving Targets: Meet or exceed sales targets and performance metrics such as call volume, conversion rates, and customer satisfaction ratings.
- Team Collaboration: Collaborate with team members, sales representatives, and other departments to ensure a seamless customer experience and contribute to overall business objectives.
- Continuous Improvement: Stay updated on product knowledge, sales techniques, and industry trends to continuously improve performance and adapt to changing market dynamics.
Requirements:
- Education: Minimum qualification of 10th grade (SSC) to Graduate in any discipline.
- Experience: A minimum of 3 years of experience in a similar role, preferably in sales or customer service.
- Communication Skills: Excellent communication skills in English and [local language] with a clear and pleasant telephone voice.
- Sales Skills: Proven track record of achieving sales targets and converting leads into customers.
- Customer Focus: Strong customer orientation with the ability to actively listen to customers, understand their needs, and provide appropriate solutions.
- Computer Literacy: Basic computer skills with proficiency in MS Office applications and familiarity with CRM software.
- Time Management: Effective time management skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
- Positive Attitude: Positive attitude, resilience, and a willingness to learn and adapt in a dynamic work environment.
Why Join Us:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and advancement within the company.
- Comprehensive training and ongoing support to enhance your skills and capabilities.
- A positive and inclusive work culture that values teamwork, collaboration, and mutual respect.
