Job Title: Telecaller

Location: Gondia, India

Job Type: Full-time

Salary: Competitive, based on experience

Are you a dynamic communicator with a knack for building rapport over the phone? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? If so, we have the perfect opportunity for you as a Telecaller in Gondia!

About Us:

[Company Name] is a leading [industry/niche] company dedicated to delivering exceptional [products/services] to our customers. With a commitment to excellence and innovation, we are constantly striving to exceed expectations and make a positive impact in the communities we serve.

Job Description:

As a Telecaller, you will be an integral part of our customer service team, responsible for reaching out to potential and existing customers via telephone to promote our products/services, answer inquiries, and address concerns. Your primary goal will be to foster positive relationships with customers while achieving sales targets and ensuring customer satisfaction.

Key Responsibilities:

1. Outbound Calling: Place outbound calls to prospective customers to introduce our products/services, identify sales opportunities, and generate leads.
2. Inbound Calling: Respond to inbound calls from customers, address their inquiries, provide information about our products/services, and resolve any issues or concerns they may have.
3. Sales Conversion: Effectively communicate the value proposition of our products/services to potential customers and persuade them to make a purchase or schedule a consultation.
4. Customer Relationship Management: Build and maintain strong relationships with customers by providing exceptional service, addressing their needs and concerns, and following up on sales inquiries or complaints.
5. Data Entry and Management: Accurately record and maintain customer information, sales activities, and interactions in the CRM system.
6. Achieving Targets: Meet or exceed sales targets and performance metrics such as call volume, conversion rates, and customer satisfaction ratings.
7. Team Collaboration: Collaborate with team members, sales representatives, and other departments to ensure a seamless customer experience and contribute to overall business objectives.
8. Continuous Improvement: Stay updated on product knowledge, sales techniques, and industry trends to continuously improve performance and adapt to changing market dynamics.

Requirements:

• Education: Minimum qualification of 10th grade (SSC) to Graduate in any discipline.
• Experience: A minimum of 3 years of experience in a similar role, preferably in sales or customer service.
• Communication Skills: Excellent communication skills in English and [local language] with a clear and pleasant telephone voice.
• Sales Skills: Proven track record of achieving sales targets and converting leads into customers.
• Customer Focus: Strong customer orientation with the ability to actively listen to customers, understand their needs, and provide appropriate solutions.
• Computer Literacy: Basic computer skills with proficiency in MS Office applications and familiarity with CRM software.
• Time Management: Effective time management skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Positive Attitude: Positive attitude, resilience, and a willingness to learn and adapt in a dynamic work environment.

Why Join Us:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and ongoing support to enhance your skills and capabilities.
• A positive and inclusive work culture that values teamwork, collaboration, and mutual respect.