Join Our Team as a Telecaller in Goalpara

Are you an enthusiastic communicator with a passion for connecting with people? Do you thrive in a dynamic, fast-paced environment where every conversation counts? If so, we have an exciting opportunity for you to become a part of our vibrant team as a Telecaller in Goalpara.

About the Role:

As a Telecaller, you will be the frontline representative of our organization, responsible for engaging with our prospective and existing customers over the phone. Your primary objective will be to promote our products/services, address customer queries, and cultivate positive relationships with every interaction.

Key Responsibilities:

1. Outbound Calling: Initiate outbound calls to potential customers to introduce our products/services, generate leads, and schedule appointments for further discussion.
2. Inbound Calling: Receive incoming calls from customers, address their inquiries, provide information about our offerings, and assist them with any concerns they might have.
3. Customer Relationship Management: Build rapport and trust with customers through effective communication, actively listen to their needs, and offer appropriate solutions to meet their requirements.
4. Follow-up: Conduct follow-up calls to nurture leads, maintain communication with existing customers, and ensure customer satisfaction.
5. Data Management: Maintain accurate and up-to-date records of customer interactions, including details of inquiries, feedback, and transactions, in the designated CRM software.
6. Achievement of Targets: Work towards achieving monthly and quarterly targets set for lead generation, conversion, and customer retention.

Requirements:

• Education: The minimum qualification required is 12th grade, but we welcome candidates with higher educational qualifications up to the graduate level.
• Experience: At least 1 year of experience in a similar role, preferably in the telecommunications, sales, or customer service industry.
• Age: Candidates must be between 18 to 40 years old.
• Gender: This position is open to individuals of all genders - male and female.

Skills and Attributes:

• Excellent verbal communication skills in the local language as well as proficiency in Hindi or English.
• Ability to articulate product/service features and benefits clearly and persuasively.
• Strong interpersonal skills with a customer-centric approach.
• Good listening skills and empathy towards customers' needs and concerns.
• Basic computer literacy and familiarity with CRM software is an advantage.
• Proactive attitude, resilience, and ability to thrive in a target-driven environment.

Why Join Us:

• Competitive remuneration package with attractive incentives based on performance.
• Ongoing training and development opportunities to enhance your skills and career progression.
• A supportive and inclusive work culture that values diversity and encourages innovation.
• Opportunity to make a real impact by contributing to the growth and success of our organization.

If you are ready to embark on an exciting journey as a Telecaller in Goalpara and have what it takes to excel in this role, click on the "Apply For Job" button now to submit your application. We look forward to welcoming you to our team!