Position: Telecaller

Location: Goa

Are you an excellent communicator with a flair for persuasion? Do you thrive in a dynamic environment where every call presents a new opportunity? If so, we have the perfect role for you! We are currently seeking a highly motivated and results-driven Telecaller to join our team in Goa.

Job Description:

As a Telecaller, you will be responsible for reaching out to potential customers over the phone to introduce our products/services, generate leads, and ultimately drive sales. Your primary goal will be to effectively communicate the value proposition of our offerings and persuade prospects to take action. This role requires a proactive attitude, exceptional communication skills, and a strong ability to build rapport with individuals from diverse backgrounds.

Key Responsibilities:

1. Outbound Calling: Conduct outbound calls to prospective customers using a provided contact list or database. Introduce our products/services, explain their features and benefits, and address any queries or concerns they may have.
2. Lead Generation: Identify and qualify potential leads through effective questioning and active listening. Gather relevant information about prospects' needs, preferences, and purchase intent to assess their suitability as potential customers.
3. Relationship Building: Build and maintain strong relationships with prospects by delivering personalized and engaging interactions. Understand their requirements and preferences to tailor your pitch effectively and increase the likelihood of conversion.
4. Follow-up: Follow up with leads via phone calls or emails to nurture relationships and move them through the sales funnel. Provide additional information as needed, address objections, and guide prospects toward making a purchase decision.
5. Achieve Targets: Meet or exceed daily, weekly, and monthly targets for call volume, lead generation, and sales conversion. Take ownership of your performance and actively seek opportunities to improve your results.
6. Documentation: Maintain accurate records of all interactions with prospects, including call logs, lead status updates, and relevant customer information. Ensure that data is entered into the CRM system promptly and accurately.
7. Collaboration: Collaborate closely with the sales team to coordinate follow-up activities, share insights, and optimize the lead management process. Provide feedback on the effectiveness of marketing campaigns and offer suggestions for improvement.

Requirements:

• Education: Minimum 10th grade to Graduate.
• Experience: At least 3 years of experience in a similar role, preferably in a sales or customer service environment.
• Communication Skills: Excellent verbal communication skills with a clear and engaging speaking voice. Ability to articulate product features and benefits persuasively.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish trust with prospects quickly.
• Persistence: A resilient attitude with the ability to handle rejection and objections professionally. Persistence and determination to achieve targets.
• Organizational Skills: Good organizational skills with the ability to manage time effectively and prioritize tasks based on their importance and urgency.
• Tech Savvy: Proficiency in using CRM software and other relevant technology tools. Ability to navigate multiple systems simultaneously.
• Ethical Conduct: Commitment to ethical conduct and compliance with company policies and regulations.

If you are passionate about sales, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you! Click on the "Apply For Job" button now to submit your application and take the first step toward a rewarding career as a Telecaller in Goa. Join us in our mission to connect with customers and drive business growth!