Job Title: Telecaller

Location: Gaya

Are you a dynamic communicator with a flair for persuasion? Do you thrive in fast-paced environments and excel at building rapport over the phone? If so, we have an exciting opportunity for you to join our team as a Telecaller in Gaya. As a Telecaller, you will be an integral part of our sales and customer service operations, engaging with prospective clients and providing them with exceptional service.

Responsibilities:

1. Outbound Calling: Initiate outbound calls to prospective clients from provided leads or databases. Introduce our products/services, explain their benefits, and persuade potential customers to make a purchase or schedule an appointment.
2. Customer Engagement: Build and maintain positive relationships with customers by providing outstanding service and addressing their inquiries, concerns, or complaints promptly and professionally.
3. Follow-Up: Follow up on leads generated through various channels, including marketing campaigns, referrals, and inquiries. Keep accurate records of interactions and update customer information in the database.
4. Achieve Targets: Meet or exceed sales targets and key performance indicators (KPIs) set by the company. Continuously strive to improve sales performance and productivity.
5. Product Knowledge: Develop a deep understanding of our products/services and effectively communicate their features, advantages, and benefits to customers.
6. Team Collaboration: Collaborate with the sales and marketing teams to coordinate efforts, share feedback, and contribute to the overall success of the organization.

Requirements:

1. Education: Minimum qualification of 10th grade (High School) to Graduate. A higher level of education is an advantage but not mandatory.
2. Experience: Proven experience as a Telecaller or similar customer service/sales role for a minimum of 3 years. Experience in telemarketing or outbound sales is highly preferred.
3. Communication Skills: Excellent communication skills in both English and Hindi (additional regional language proficiency is a plus). Ability to articulate ideas clearly and persuasively over the phone.
4. Sales Acumen: Strong sales and negotiation skills with a track record of achieving or exceeding targets. Ability to handle objections and close sales effectively.
5. Customer Focus: A customer-centric approach with a genuine desire to assist and serve customers. Empathetic listening skills to understand customer needs and provide appropriate solutions.
6. Computer Literacy: Basic computer skills, including familiarity with CRM software and MS Office applications. Ability to navigate systems and input data accurately.
7. Adaptability: Willingness to adapt to changing business needs and work in a dynamic environment. Ability to multitask and prioritize tasks effectively.

Apply Now:

If you are ready to take on this exciting challenge and contribute to our success as a Telecaller in Gaya, click on the "Apply For Job" button below to submit your application. Join us in delivering exceptional service and driving sales growth!

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We are an equal-opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.