Position: Telecaller

Job Description:

Are you a skilled communicator with a knack for persuasion? Are you passionate about interacting with people and helping them find solutions to their needs? If so, we have an exciting opportunity for you to join our dynamic team as a Telecaller. As a Telecaller, you will play a crucial role in connecting with potential customers, promoting our products/services, and driving business growth through effective communication.

Responsibilities:

1. Outbound Calls: Conduct outbound calls to potential customers from the provided database or leads list. Introduce our products/services, explain their features and benefits, and persuade prospects to make a purchase or set up appointments.
2. Customer Engagement: Build rapport with customers by understanding their requirements, addressing their queries, and providing relevant information about our offerings. Maintain a friendly and professional demeanor during all interactions to ensure a positive customer experience.
3. Follow-Up: Follow up with leads and prospects who have shown interest but haven't made a decision yet. Keep them engaged through regular follow-up calls, emails, or messages, and provide additional information or assistance as needed to encourage conversion.
4. Sales Conversion: Strive to meet or exceed sales targets by converting leads into customers. Employ persuasive communication techniques, overcome objections, and highlight the value proposition to close deals effectively.
5. Data Management: Update customer information, call logs, and sales records accurately in the CRM system. Keep track of interactions, follow-up dates, and outcomes to maintain organized records and facilitate future communication.
6. Feedback and Reporting: Provide regular feedback to the sales team regarding customer responses, market trends, and competitor activities. Prepare daily or weekly reports summarizing call activities, sales performance, and achievements against targets.

Requirements:

1. Education: Minimum qualification of 12th grade (Higher Secondary) to Graduate level. A solid educational foundation is essential for effective communication and comprehension skills.
2. Experience: At least 1 year of prior experience in a telecalling or telesales role is preferred. Experience in outbound calling, lead generation, or customer service will be an advantage.
3. Age: Candidates should be between 18 years to 40 years old. We believe in diversity and inclusivity, and candidates from all age groups are encouraged to apply.
4. Gender: This position is open to individuals of all genders. We value diversity and welcome applications from both male and female candidates.
5. Communication Skills: Excellent verbal communication skills in the local language as well as proficiency in Hindi or English. Ability to articulate ideas clearly, listen actively, and adapt communication style according to the audience.
6. Persuasion Skills: Strong persuasive skills with the ability to influence customer decisions and overcome objections. Confidence, assertiveness, and a positive attitude are essential attributes for success in this role.
7. Tech-Savvy: Basic computer literacy and familiarity with CRM software or telecalling tools. Ability to navigate digital platforms for data entry, call management, and communication purposes.

If you are enthusiastic, target-driven, and enjoy engaging with people, we encourage you to apply for this exciting opportunity. Join us in our mission to deliver exceptional customer experiences and drive business growth. Click on the "Apply For Job" button below to submit your application now!