Job Description: Telecaller

Are you a persuasive communicator with a knack for building relationships over the phone? Are you driven by targets and thrive in a fast-paced environment? If so, we have an exciting opportunity for you as a Telecaller at our esteemed organization located in the vibrant city of Gangapur, Rajasthan.

Position Overview:

As a Telecaller, you will be an integral part of our sales and customer service team, responsible for making outbound calls to potential customers, addressing their queries, and promoting our products or services. Your primary goal will be to engage prospects, nurture leads, and ultimately, drive sales conversions. This role demands excellent communication skills, a customer-centric approach, and a proactive attitude toward achieving targets.

Key Responsibilities:

1. Outbound Calling: Place outbound calls to prospective customers from a provided database or leads list. Introduce our products/services, explain their features and benefits, and persuade prospects to make a purchase or set up appointments.
2. Customer Relationship Management: Build and maintain strong relationships with customers by addressing their inquiries, resolving complaints, and providing relevant information about our offerings. Strive to deliver exceptional customer service experiences in every interaction.
3. Lead Generation: Identify and qualify potential leads through effective questioning and probing techniques during phone conversations. Gather relevant information about prospects' needs, preferences, and buying behavior to tailor our pitch accordingly.
4. Sales Target Achievement: Meet and exceed weekly/monthly sales targets set by the management. Focus on achieving key performance indicators (KPIs) such as call volume, conversion rates, and revenue generation to contribute to the overall success of the sales team.
5. Follow-up and Documentation: Maintain accurate records of all interactions with customers in the CRM system. Follow up with leads who have shown interest but haven't yet made a purchase, using persuasive communication strategies to encourage conversion.
6. Product Knowledge: Stay updated on our products or services, including their features, pricing, and promotions. Continuously enhance your knowledge and understanding to effectively address customer queries and objections.
7. Team Collaboration: Collaborate closely with colleagues from sales, marketing, and customer support departments to optimize processes, share best practices, and contribute to a positive work environment.

Qualifications and Skills:

• Education: Minimum qualification of 10th grade (Matriculation) to a Graduate degree from a recognized institution.
• Experience: At least 3 years of relevant experience in telesales or telecalling roles, preferably in the retail, financial services, or telecommunications industry.
• Communication Skills: Exceptional verbal communication skills with a clear and pleasant phone voice. Ability to articulate product/service offerings persuasively and handle objections effectively.
• Customer Focus: Strong customer orientation with a passion for delivering excellent service. Ability to empathize with customers' needs and provide personalized solutions.
• Target Orientation: Proven track record of meeting or exceeding sales targets in a high-pressure sales environment. Results-driven with a competitive spirit and resilience to overcome obstacles.
• Adaptability: Ability to adapt to changing business needs, product offerings, and market dynamics. Willingness to embrace feedback and continuously improve performance.
• Technical Proficiency: Basic computer skills with proficiency in MS Office applications. Familiarity with CRM software is desirable.
• Language Skills: Proficiency in both spoken and written English and Hindi is required. Additional proficiency in regional languages will be an advantage.

Benefits:

• Competitive salary package with attractive incentives and bonuses based on performance.
• Comprehensive training and development programs to enhance your skills and career progression opportunities within the organization.
• A positive and dynamic work environment with supportive colleagues and management.
• Employee benefits such as health insurance, provident fund, and travel allowances may be provided based on company policy.

Join us as a Telecaller and embark on a rewarding journey where your efforts are recognized, and your success is celebrated. Take the first step towards a fulfilling career by applying now!