Title: Join Our Team as a Telecaller in Firozpur Jhirka!
Are you an excellent communicator with a passion for engaging with people? Do you thrive in a dynamic environment where every conversation is an opportunity to make a difference? If so, we have the perfect opportunity for you! We are currently seeking enthusiastic individuals to join our team as Telecallers in Firozpur Jhirka.
Job Description:
As a Telecaller, you will be at the forefront of our customer interactions, responsible for making outbound calls to potential customers and handling inbound calls efficiently. Your primary goal will be to promote our products/services, generate leads, and provide exceptional customer service.
Key Responsibilities:
- Outbound Calling: Initiate outgoing calls to prospective customers from provided leads or databases. Present our products/services persuasively, aiming to secure sales or appointments for our sales team.
- Inbound Call Handling: Handle incoming calls from existing and potential customers, addressing their queries, providing information about products/services, and resolving issues promptly and professionally.
- Customer Relationship Management: Build and maintain positive relationships with customers by demonstrating empathy, active listening, and a solution-oriented approach.
- Data Entry and Documentation: Accurately record details of all interactions with customers in the CRM system. Maintain comprehensive and up-to-date records of customer interactions, transactions, and inquiries.
- Achieving Targets: Meet or exceed weekly and monthly targets for call volume, sales, and customer satisfaction metrics. Strive to continuously improve performance and contribute to the overall success of the team.
- Adherence to Policies and Procedures: Follow established scripts, guidelines, and protocols for conducting calls and handling customer inquiries. Adhere to company policies, procedures, and compliance requirements at all times.
- Feedback and Reporting: Provide feedback to management regarding customer concerns, process inefficiencies, and potential areas for improvement. Prepare regular reports on call activities, sales outcomes, and customer feedback.
Qualifications:
- Education: Minimum 10th grade (High School) to Graduate.
- Experience: At least 3 years of experience in a similar role, preferably in a sales or customer service environment.
- Excellent Communication Skills: Proficient in verbal and written communication in Hindi and English. Ability to articulate ideas clearly and effectively.
- Customer-Centric Mindset: Strong customer service orientation with a genuine desire to assist customers and provide solutions to their needs.
- Resilience and Persistence: Ability to handle rejection positively and persistently pursue objectives despite obstacles or setbacks.
- Tech-Savvy: Comfortable using computers, CRM software, and other relevant technology tools. Basic knowledge of Microsoft Office suite (Word, Excel, Outlook).
Apply Now!
If you are ready to embark on an exciting journey with us and make a meaningful impact, click on the "Apply For Job" button below to submit your application. Join us in delivering exceptional experiences and shaping the future of customer engagement in Firozpur Jhirka!
Note: We are an equal-opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
