Telecaller Job Description in Durg

Are you a passionate communicator with a knack for persuasion? Do you thrive in dynamic environments where every call is an opportunity to make a difference? We are currently seeking enthusiastic individuals to join our team as Telecallers in Durg. If you have a minimum of 3 years of experience in telesales or customer service and possess excellent communication skills, we encourage you to apply now by clicking on the "Apply For Job" button below.

Position: Telecaller

Location: Durg

Job Type: Full-time

Education: 10th to Graduate

Experience: Minimum 3 years

About Us:

We are a leading [industry/sector] company dedicated to providing top-notch [products/services] to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking talented individuals who share our passion for delivering exceptional service.

Job Responsibilities:

1. Outbound Calls: Place outbound calls to potential customers from our database or leads provided, introducing them to our products/services and persuading them to make a purchase or schedule a consultation.
2. Customer Engagement: Engage with existing customers to promote additional products/services, gather feedback, and address any inquiries or concerns they may have.
3. Lead Generation: Identify and qualify potential leads through cold calling, referrals, or other means, and nurture them through the sales pipeline.
4. Maintain Records: Keep accurate records of all calls made and outcomes achieved, updating customer profiles and sales pipelines as necessary.
5. Achieve Targets: Meet or exceed monthly sales targets and key performance indicators (KPIs) set by the management team.
6. Product Knowledge: Develop a deep understanding of our products/services and effectively communicate their features, benefits, and value propositions to potential customers.
7. Customer Service: Provide excellent customer service by promptly addressing customer inquiries, resolving issues, and ensuring a positive experience throughout the sales process.
8. Team Collaboration: Collaborate with colleagues from sales, marketing, and other departments to achieve overall business objectives and deliver a seamless customer experience.

Qualifications:

1. Education: A minimum of a high school diploma (10th) is required. Higher education or relevant certifications are a plus.
2. Experience: A minimum of 3 years of experience in telesales, customer service, or a related field is required. Experience in [specific industry/sector] is preferred but not mandatory.
3. Communication Skills: Exceptional verbal communication skills in [language] are essential. The ability to articulate ideas clearly, build rapport with customers, and handle objections effectively is critical to success in this role.
4. Sales Skills: Strong sales acumen with a proven track record of meeting or exceeding sales targets. Familiarity with sales techniques such as cold calling, upselling, and closing deals is advantageous.
5. Computer Literacy: Proficiency in basic computer applications such as MS Office (Word, Excel, Outlook) and CRM software is preferred.
6. Resilience: Ability to thrive in a fast-paced, target-driven environment while maintaining a positive attitude and resilience in the face of rejection or setbacks.

Why Join Us:

• Competitive salary and performance-based incentives
• Comprehensive training and ongoing professional development opportunities
• Friendly and supportive work environment
• Opportunities for career advancement and growth within the company

If you are passionate about sales, possess excellent communication skills, and are ready to take on a new challenge, we want to hear from you! Apply now by clicking on the "Apply For Job" button below and take the first step towards a rewarding career as a Telecaller with us. We look forward to welcoming you to our team!