Telecaller Job in Dungarpur

Are you a dynamic individual with excellent communication skills and a knack for customer service? We are seeking talented individuals to join our team as Telecallers in Dungarpur. As a Telecaller, you will play a crucial role in our company's success by interacting with customers over the phone, providing information about our products or services, and assisting them with their inquiries. This is an exciting opportunity for individuals who are passionate about customer satisfaction and are looking to advance their careers in the field of telecommunications.

Responsibilities:

1. Outbound Calling: Initiate outgoing calls to potential and existing customers to promote our products or services. Your primary responsibility will be to engage customers in meaningful conversations and persuade them to take action, such as purchasing our offerings or scheduling appointments.
2. Customer Assistance: Respond to incoming calls from customers, address their queries, and provide accurate information about our products or services. You will be the first point of contact for customers seeking assistance, so it's essential to maintain a professional and helpful demeanor at all times.
3. Follow-Up: Conduct follow-up calls to customers who have expressed interest in our products or services but have not yet made a purchase. Your goal will be to nurture these leads and convert them into satisfied customers through effective communication and persuasion.
4. Data Entry: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, in our database. Accurate data entry is crucial for tracking customer interactions and analyzing trends to improve our services and customer satisfaction levels.
5. Achieve Targets: Meet or exceed monthly sales targets and KPIs (Key Performance Indicators) set by the company. Your performance will be measured based on your ability to generate leads, convert prospects into customers, and contribute to the overall success of the sales team.

Requirements:

1. Education: The minimum qualification required is 12th grade (Higher Secondary) to a Graduate degree. A strong educational background demonstrates your ability to comprehend and communicate effectively.
2. Experience: Candidates must have a minimum of 3 years of experience in a similar role, preferably in a customer service or sales environment. Previous experience in telemarketing or telesales is highly desirable.
3. Age: Candidates must be between 18 to 40 years old. We believe in diversity and inclusivity, and welcome candidates from all age groups.
4. Gender: This position is open to individuals of all genders. We value diversity and encourage both male and female candidates to apply.
5. Communication Skills: Excellent verbal communication skills in Hindi and English are essential. You must be able to articulate information clearly and persuasively to engage customers and address their needs effectively.
6. Computer Literacy: Basic computer skills are required for data entry and navigating our CRM (Customer Relationship Management) software.

If you are passionate about customer service, possess excellent communication skills, and are driven to succeed in a dynamic and fast-paced environment, we encourage you to apply for the Telecaller position in Dungarpur. Click on the "Apply For Job" button now to submit your application and join our team!