Job Title: Telecaller

Location: Dudu, Rajasthan

Job Type: Full-time

Salary: Competitive

Are you a skilled communicator with a passion for connecting with people? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you! We are seeking experienced Telecallers to join our team in Dudu, Rajasthan. As a Telecaller, you will play a pivotal role in our organization by engaging with customers over the phone to promote our products/services and generate sales leads. If you possess excellent communication skills, a persuasive demeanor, and a drive to succeed, we want to hear from you!

Responsibilities:

1. Outbound Calling: Initiate outbound calls to prospective customers from provided lead lists or databases. Present our products/services persuasively to secure sales appointments or direct sales.
2. Customer Engagement: Build rapport with customers over the phone by actively listening to their needs, addressing their inquiries, and providing accurate information about our offerings.
3. Lead Generation: Identify potential sales leads through cold calling, warm calling, and follow-up calls. Gather relevant information about prospects to qualify them as potential customers.
4. Sales Support: Collaborate with the sales team to schedule appointments, follow up on leads, and ensure a seamless transition of leads into the sales pipeline.
5. Maintain Records: Keep detailed and accurate records of calls, interactions, and outcomes in the CRM system. Update customer information and sales activities regularly to facilitate effective follow-up and reporting.
6. Achieve Targets: Meet or exceed monthly and quarterly sales targets by effectively converting leads into sales opportunities.
7. Customer Satisfaction: Ensure customer satisfaction by addressing concerns, resolving issues, and providing exceptional service throughout the sales process.
8. Adhere to Compliance: Follow company policies, procedures, and compliance regulations while engaging with customers and handling sensitive information.

Requirements:

1. Education: Minimum qualification of 10th grade (Secondary School Certificate) up to Graduate level. A higher education degree is an advantage.
2. Experience: At least 3 years of proven experience as a Telecaller or similar role in a sales or customer service environment. Demonstrated success in achieving sales targets and delivering excellent customer service.
3. Communication Skills: Exceptional verbal communication skills with a clear and articulate speaking voice. Ability to effectively convey information, persuade customers, and handle objections professionally.
4. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly, empathize with customers, and adapt communication style to suit diverse customer profiles.
5. Persistence: Resilience and persistence in handling rejection or objections, with a positive attitude and determination to overcome challenges.
6. Organizational Skills: Excellent organizational skills with the ability to manage time effectively, prioritize tasks, and multitask in a fast-paced environment.
7. Technological Proficiency: Basic computer skills with familiarity in using CRM software, MS Office applications, and other relevant sales tools.
8. Team Player: Collaborative mindset with the ability to work independently as well as part of a team to achieve common goals.

Join our team and embark on a rewarding career where your communication skills and sales acumen can make a significant impact. We offer competitive compensation, opportunities for growth, and a supportive work environment. If you are ready to take on new challenges and contribute to our success, apply now and become a valued member of our Telecalling team in Dudu, Rajasthan!