Position: Telecaller

Are you an articulate communicator with a knack for engaging people over the phone? Are you passionate about helping others and adept at navigating conversations to achieve desired outcomes? If so, we have an exciting opportunity for you to join our dynamic team as a Telecaller.

About the Role: As a Telecaller, you will be at the forefront of our customer interaction efforts. Your primary responsibility will be to initiate outbound calls to potential customers to promote our products/services, generate leads, and ultimately drive sales. Additionally, you will handle inbound inquiries, provide information, and address any concerns or questions raised by customers professionally and courteously.

Key Responsibilities:

1. Outbound Calling: Place outbound calls to prospective customers from our database or leads provided, effectively communicate product/service offerings, and persuade them to take desired actions, such as scheduling appointments or making purchases.
2. Lead Generation: Identify and qualify potential leads through proactive calling efforts, gather relevant information, and update our database with accurate and comprehensive lead details.
3. Customer Engagement: Handle inbound calls from existing and potential customers, respond to inquiries, provide product/service information, resolve issues, and ensure a positive customer experience at all touchpoints.
4. Relationship Building: Build and maintain strong relationships with customers by demonstrating empathy, active listening, and professionalism in every interaction, fostering trust and loyalty towards the brand.
5. Sales Support: Collaborate with the sales team to provide necessary support in achieving sales targets, including follow-up calls, appointment scheduling, and coordination of sales activities.
6. Data Management: Accurately records and maintains call logs, customer interactions, and relevant information in the CRM system, ensuring data integrity and confidentiality.
7. Performance Metrics: Meet or exceed key performance indicators (KPIs), including call volume, conversion rates, and revenue targets, while adhering to quality standards and compliance regulations.

Qualifications:

• Education: Minimum qualification from 10th grade to Graduate.
• Experience: A minimum of 3 years of experience in a similar role, preferably in telemarketing or sales.
• Communication Skills: Excellent verbal communication skills in [mention preferred language(s)], with the ability to articulate information clearly and persuasively.
• Interpersonal Skills: Strong interpersonal skills with a customer-centric approach, able to build rapport and establish trust with diverse individuals.
• Persistence: Resilient and determined attitude with the ability to handle rejection positively and persistently pursue goals.
• Adaptability: Flexible and adaptable to changing priorities and business needs, able to work effectively in a fast-paced environment.
• Technology Proficiency: Basic computer skills and familiarity with CRM software or telephony systems preferred.
• Ethical Conduct: Maintain integrity, honesty, and professionalism in all interactions, adhering to company policies and regulatory requirements.

Why Join Us:

• Opportunity for Growth: We provide opportunities for career advancement and skill development, recognizing and rewarding performance.
• Supportive Environment: Join a collaborative and supportive team environment where your contributions are valued and acknowledged.
• Attractive Benefits: Enjoy competitive compensation, incentives, and benefits package, along with a positive work-life balance.

If you are passionate about making meaningful connections and driving business results through effective communication, we encourage you to apply now by clicking on the "Apply For Job" button below. Take the next step toward a rewarding career as a Telecaller with us!