Job Telecaller

Are you a dynamic communicator with a passion for engaging with people? Do you thrive in fast-paced environments where your persuasive skills can shine? If so, we have an exciting opportunity for you! We are currently seeking enthusiastic individuals to join our team as Telecallers.

Role Overview:

As a Telecaller, you will be the first point of contact for our customers. You will play a crucial role in establishing and maintaining positive relationships with potential clients by delivering exceptional customer service through phone calls. Your primary responsibility will be to promote our products/services, answer queries, and generate leads to drive business growth.

Key Responsibilities:

1. Outbound Calls: Initiate outbound calls to prospective customers from provided leads or databases. Present products/services persuasively, aiming to secure sales or appointments.
2. Customer Engagement: Build rapport with customers through effective communication and active listening. Address customer inquiries and concerns promptly and professionally.
3. Lead Generation: Identify potential leads and opportunities through cold calling and follow-up calls. Collect and record accurate information from calls to maintain a comprehensive database.
4. Sales Support: Provide necessary information about products/services, pricing, and promotions to encourage sales conversions. Assist customers in making informed decisions that align with their needs.
5. Target Achievement: Meet and exceed daily, weekly, and monthly targets for call volume, sales, and lead generation. Continuously strive to improve performance and contribute to team goals.
6. Documentation: Maintain detailed records of interactions with customers, including their inquiries, feedback, and any actions taken. Ensure all documentation is accurate and up-to-date.
7. Team Collaboration: Collaborate effectively with team members and other departments to ensure seamless customer experiences. Share insights, best practices, and feedback to enhance overall performance.

Qualifications:

• Education: Minimum 12th grade to Graduate level education.
• Experience: At least 1 year of experience in telecalling or a related customer service role.
• Age: Between 18 to 40 years.
• Gender: Open to all genders (male, female, and others).

Key Skills:

1. Excellent Communication: Strong verbal communication skills with a clear and articulate voice.
2. Interpersonal Skills: Ability to build rapport quickly and establish trust with customers.
3. Sales Acumen: Basic understanding of sales techniques and the ability to influence customer decisions.
4. Resilience: Ability to handle rejection positively and persist in achieving goals.
5. Attention to Detail: Keen attention to detail to ensure accurate data collection and documentation.
6. Time Management: Efficiently manage time and prioritize tasks to meet deadlines and targets.
7. Adaptability: Flexibility to adapt to changing business needs and customer requirements.

Why Join Us:

• Career Growth: Opportunity for career advancement based on performance and merit.
• Training and Development: Ongoing training and skill development programs to enhance your abilities.
• Positive Work Environment: Supportive team environment that values collaboration and innovation.
• Attractive Compensation: Competitive salary with performance-based incentives.

If you are ready to take on this exciting challenge and become a valuable member of our team, apply now by clicking on the "Apply For Job" button below. We look forward to welcoming you aboard!