Job Title: Telecaller

Location: Deeg, Rajasthan

Job Type: Full-time

Are you an excellent communicator with a passion for engaging with people? Do you possess the drive to excel in a dynamic work environment? If so, we have an exciting opportunity for you to join our team as a Telecaller in Deeg, Rajasthan. As a Telecaller, you will be an integral part of our customer service and sales operations, utilizing your exceptional communication skills to connect with customers and promote our products/services. If you're ready to embark on a fulfilling career journey, read on to learn more about this role.

Responsibilities:

1. Customer Interaction: Engage with customers via telephone calls to understand their needs, address inquiries, and provide information about our products/services. Your ability to build rapport and effectively communicate will be crucial in ensuring customer satisfaction.
2. Sales Support: Assist in generating leads and converting them into sales opportunities. You will be responsible for promoting our offerings, highlighting their features and benefits, and persuading customers to make purchases.
3. Follow-up: Conduct follow-up calls to existing customers to maintain relationships, gather feedback, and offer additional products/services as per their requirements. Your proactive approach will contribute to enhancing customer loyalty and retention.
4. Data Management: Maintain accurate records of customer interactions, including details of inquiries, feedback, and sales transactions. This data will be instrumental in analyzing customer preferences and improving our service delivery.
5. Target Achievement: Work towards achieving predefined targets for sales conversions, call volumes, and customer satisfaction metrics. Your commitment to excellence and results-driven mindset will play a key role in meeting and exceeding these targets.
6. Collaboration: Collaborate effectively with team members and other departments to streamline processes, address customer issues promptly, and contribute to overall organizational success.

Requirements:

1. Education: Minimum qualification of 10th grade (High School) to Graduate level. A strong educational foundation coupled with relevant experience demonstrates your ability to comprehend and communicate effectively.
2. Experience: Minimum 3 years of experience in a similar role, preferably in customer service or telesales. Your prior experience equips you with the necessary skills and knowledge to excel in this position from day one.
3. Communication Skills: Exceptional verbal communication skills in both English and Hindi. Fluency in additional languages is a plus. Your ability to articulate ideas clearly and persuasively will be essential in engaging customers and driving sales.
4. Interpersonal Skills: Strong interpersonal skills with a customer-centric approach. Empathy, patience, and the ability to actively listen to customers' concerns are essential for building trust and rapport.
5. Tech-Savvy: Proficiency in basic computer applications (e.g., MS Office, CRM software) and familiarity with telecommunication equipment. Comfort with technology enables you to navigate systems efficiently and deliver seamless service to customers.
6. Resilience: Ability to handle rejection and overcome objections professionally. Your resilience and positive attitude enable you to persist in achieving goals despite challenges.

Why Join Us:

• Growth Opportunities: We offer a conducive environment for career advancement, with ample opportunities for skill development and progression.
• Attractive Compensation: Competitive salary package with performance-based incentives to recognize and reward your contributions.
• Supportive Culture: Join a supportive team environment where your ideas are valued, and your efforts are appreciated.
• Impactful Work: Make a difference by connecting with customers and offering solutions that meet their needs, contributing to our overall success and growth.

If you're ready to embark on a rewarding career journey as a Telecaller in Deeg, Rajasthan, we encourage you to apply now and become a part of our dynamic team. We look forward to welcoming you aboard and shaping a successful future together.