Job Title: Telecaller

Location: Dausa, Rajasthan

Job Type: Full-time

Salary: Competitive, commensurate with experience

About Us: At our organization, we believe in connecting with our customers on a personal level to provide them with the best possible service. As a Telecaller, you'll be an integral part of our team, engaging with customers over the phone to address their needs, answer inquiries, and ensure their satisfaction. Join us in our mission to deliver exceptional service and build lasting relationships with our valued clientele.

Key Responsibilities:

1. Customer Engagement: Initiate outbound calls to existing and potential customers to promote our products/services, build rapport, and address any concerns or inquiries they may have.
2. Sales Support: Assist the sales team by generating leads through outbound calling efforts, qualifying prospects, and scheduling appointments for further follow-up.
3. Customer Service: Provide prompt and courteous assistance to customers, resolve complaints, and ensure their overall satisfaction with our products/services.
4. Data Management: Maintain accurate and up-to-date records of customer interactions, including details of inquiries, complaints, or feedback received.
5. Target Achievement: Meet or exceed monthly targets for call volume, sales leads generated, and customer satisfaction metrics.
6. Team Collaboration: Work closely with other team members, including sales representatives and customer service associates, to coordinate efforts and ensure a seamless customer experience.
7. Continuous Improvement: Actively seek feedback from customers and supervisors to identify areas for improvement in service delivery and personal performance.

Qualifications:

1. Education: Minimum of a high school diploma (10th grade) required. Higher education such as a bachelor's degree is preferred but not mandatory.
2. Experience: A minimum of 3 years of experience in a similar role, preferably in a customer service or sales environment.
3. Communication Skills: Excellent verbal communication skills in both Hindi and English are essential. Ability to articulate information clearly and effectively over the phone.
4. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport quickly and establish positive relationships with customers.
5. Sales Acumen: Basic understanding of sales principles and techniques, with the ability to identify sales opportunities and effectively communicate product/service benefits to customers.
6. Computer Literacy: Proficiency in basic computer applications such as MS Office (Word, Excel, Outlook) and familiarity with CRM software is desirable.
7. Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.
8. Resilience: Demonstrated resilience and ability to handle rejection or difficult customer interactions professionally and positively.

Why Join Us:

1. Career Growth: Opportunity for career advancement and skill development in a dynamic and growing organization.
2. Competitive Compensation: We offer a competitive salary package with performance-based incentives.
3. Supportive Work Environment: Join a supportive team that values collaboration, innovation, and continuous improvement.
4. Meaningful Work: Make a meaningful impact by helping customers find solutions to their needs and contributing to the success of our organization.
5. Training and Development: Access to ongoing training and development opportunities to enhance your skills and capabilities.

If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are looking for an opportunity to grow your career, we encourage you to apply for the Telecaller position with us. Join our team and be a part of our journey towards excellence in customer engagement and satisfaction.