Telecaller Job Description in Datia

Are you a dynamic communicator with a knack for building relationships over the phone? Are you passionate about making a positive impact through customer interactions? If so, we have an exciting opportunity for you in Datia! We are seeking dedicated individuals to join our team as Telecallers, where you'll play a crucial role in our customer engagement efforts.

Position: Telecaller
Location: Datia, India
Education: 10th Grade to Graduate
Experience: Minimum 3 years

Job Description:

As a Telecaller, you will be responsible for reaching out to potential customers via telephone to promote our products/services, generate sales leads, or gather information. Your primary objective will be to effectively communicate our offerings, address customer inquiries, and provide exceptional customer service.

Responsibilities:

1. Outbound Calls: Initiate outbound calls to prospective customers using a prepared script to introduce our products/services and generate interest.
2. Customer Engagement: Engage with customers courteously and professionally, building rapport and understanding their needs to offer suitable solutions.
3. Lead Generation: Identify and qualify potential leads through proactive calling, capturing essential information accurately for follow-up by sales teams.
4. Product/Service Knowledge: Possess a deep understanding of our products/services to effectively communicate features, benefits, and value propositions to customers.
5. Handling Inquiries: Address customer inquiries, resolve complaints, and provide appropriate solutions or escalate issues as needed to ensure customer satisfaction.
6. Data Management: Maintain accurate records of calls, customer interactions, and relevant information in the database for tracking and reporting purposes.
7. Achieving Targets: Meet or exceed individual and team targets for call volume, lead generation, and conversion rates to contribute to overall business objectives.
8. Continuous Improvement: Actively participate in training sessions and skill development programs to enhance communication skills, product knowledge, and sales techniques.
9. Adherence to Policies: Adhere to company policies, procedures, and compliance standards while conducting telecalling activities to uphold organizational integrity and professionalism.

Requirements:

• Minimum 3 years of experience in telecalling or customer service roles, preferably in a sales environment.
• Excellent communication skills in Hindi and/or English, with the ability to articulate ideas clearly and persuasively over the phone.
• Strong interpersonal skills with a customer-centric approach and the ability to build rapport quickly.
• Proven track record of meeting or exceeding targets in a high-pressure sales environment.
• Proficiency in basic computer applications and familiarity with CRM software for data entry and management.
• Ability to work independently with minimal supervision, as well as collaboratively within a team environment.
• Positive attitude, resilience, and willingness to adapt to changing business needs.

If you are ready to take on this exciting challenge and contribute to our success, click on the "Apply For Job" button now to submit your application. Join us in shaping positive customer experiences and driving business growth in Datia!