Position Telecaller

Location: Chirang

Are you a skilled communicator with a passion for assisting others? Do you thrive in dynamic environments where every conversation presents an opportunity? If so, we have an exciting opportunity for you to join our team as a Telecaller in Chirang. As a Telecaller, you will be at the forefront of our organization, connecting with customers to provide information, resolve issues, and promote our products/services. This role offers a stimulating blend of customer interaction, problem-solving, and teamwork, making it ideal for individuals with excellent communication skills and a desire to make a difference.

Key Responsibilities:

1. Customer Engagement: Engage with customers via telephone to understand their needs, address inquiries, and provide relevant information about our products/services. Create a positive and memorable experience for every customer interaction.
2. Outbound Calls: Initiate outbound calls to existing and potential customers to promote products/services, generate leads, and follow up on inquiries. Utilize persuasive communication techniques to encourage customer interest and participation.
3. Relationship Building: Cultivate strong relationships with customers by demonstrating empathy, active listening, and a genuine interest in their concerns. Strive to exceed customer expectations and foster long-term loyalty to our brand.
4. Issue Resolution: Effectively resolve customer complaints, concerns, and issues in a timely and professional manner. Collaborate with internal teams to address customer needs and ensure swift resolution of problems.
5. Data Management: Accurately document customer interactions, inquiries, and feedback in the CRM system. Maintain comprehensive records to track customer preferences, trends, and engagement history.
6. Product Knowledge: Develop a deep understanding of our products/services, features, pricing, and promotions. Stay updated on product enhancements and industry trends to deliver accurate information and recommendations to customers.
7. Sales Targets: Meet or exceed individual and team sales targets through proactive customer engagement and effective sales techniques. Identify opportunities to upsell or cross-sell products/services based on customer needs and preferences.
8. Adherence to Guidelines: Adhere to company policies, procedures, and compliance standards while conducting telecalling activities. Ensure adherence to regulatory requirements and ethical business practices at all times.

Requirements:

• Education: Minimum qualification of 12th grade (Higher Secondary) to Graduation from a recognized institution.
• Experience: Minimum 1 year of experience in a similar role, preferably in customer service or telesales.
• Age: Between 18 years to 40 years.
• Gender: Male and female candidates are welcome to apply.

Skills and Attributes:

• Excellent communication skills in English and local language (if applicable).
• Strong interpersonal skills with the ability to build rapport and trust with customers.
• Problem-solving abilities and a proactive approach to addressing customer needs.
• Resilience and adaptability to thrive in a fast-paced, target-driven environment.
• Basic computer proficiency and familiarity with CRM software/tools.
• Positive attitude, enthusiasm, and a passion for delivering exceptional customer service.

If you possess the qualifications, skills, and enthusiasm to excel in this role, we invite you to apply now by clicking on the "Apply For Job" button below. Join us in our mission to provide outstanding customer experiences and drive business growth through meaningful connections. We look forward to welcoming you to our team in Chirang!