Position: Telecaller

Location: Chinsurah

Job Type: Full-time

Are you an enthusiastic communicator with a knack for building rapport over the phone? Do you possess the drive to excel in a dynamic work environment? We are seeking skilled individuals to join our team as Telecallers in Chinsurah. As a Telecaller, you will play a pivotal role in our operations, engaging with customers to deliver exceptional service and support. This is an exciting opportunity for individuals looking to thrive in a fast-paced, customer-centric role.

Key Responsibilities:

1. Customer Engagement: Initiate outgoing calls to prospective and existing customers to promote our products/services, address inquiries, and resolving issues. Your ability to establish a positive connection and effectively communicate information will be crucial in delivering an outstanding customer experience.
2. Sales Conversion: Utilize persuasive communication techniques to convert leads into sales opportunities. You will be responsible for understanding customer needs, highlighting the benefits of our offerings, and effectively closing sales deals.
3. Relationship Management: Build and maintain strong relationships with customers by providing personalized assistance, addressing concerns, and following up on queries. Your proactive approach to customer engagement will contribute to enhancing customer satisfaction and loyalty.
4. Data Management: Maintain accurate records of customer interactions, including details of inquiries, feedback, and transactions. Ensuring the integrity and confidentiality of customer data is essential to uphold our commitment to privacy and security standards.
5. Target Achievement: Work towards achieving individual and team targets for sales conversion, call quality, and customer satisfaction. Your performance will be measured based on predefined metrics, and your proactive attitude toward meeting and exceeding targets will be instrumental in your success.

Qualifications:

• Education: Minimum of 12th grade education required. Graduates are preferred.
• Experience: At least 1 year of experience in a similar role, preferably in customer service or sales.
• Age: Candidates must be between 18 and 40 years old.
• Gender: Open to individuals of all genders - male and female candidates are encouraged to apply.

Skills and Attributes:

• Excellent verbal communication skills in [mention preferred language(s)].
• Strong interpersonal skills with the ability to build rapport quickly.
• Persistence and resilience in handling objections and rejections.
• Basic computer proficiency and familiarity with CRM software are desirable.
• Goal-oriented mindset with a passion for achieving targets.
• Adaptability to work in a dynamic and fast-paced environment.

Join our team and embark on a rewarding career journey where your skills and dedication are valued. If you are ready to take the next step towards success, click on the "Apply For Job" button below to submit your application. We look forward to welcoming you to our team!