Job Title: Telecaller

Employer: Nisha Desai

Location: Old, Bus Stand Main Town, Budgam, Jammu and Kashmir, 19111

Job Type: Full-time

Are you a skilled communicator with a knack for persuasion? Do you thrive in fast-paced environments where every call is an opportunity to make a difference? If so, Nisha Desai is seeking dynamic individuals like you to join our team as Telecallers. Located in the heart of Budgam, Jammu, and Kashmir, we're a leading company dedicated to providing exceptional customer service and forging lasting connections with our clientele. As a Telecaller with us, you'll play a pivotal role in reaching out to potential customers, promoting our products/services, and contributing to our continued success.

Responsibilities:

1. Outbound Calling: Place outbound calls to prospective customers from our database, introducing them to our products/services and persuasively articulating their benefits.
2. Customer Engagement: Engage with customers in a friendly and professional manner, addressing their inquiries, resolving concerns, and providing accurate information about our offerings.
3. Lead Generation: Identify and qualify potential leads through strategic questioning and active listening, ensuring a steady pipeline of opportunities for our sales team.
4. Follow-up: Conduct follow-up calls to nurture leads, gather feedback, and facilitate the conversion process, maintaining a high level of responsiveness and attentiveness.
5. Database Management: Update and maintain accurate records of interactions with customers, including details of conversations, follow-up actions, and any pertinent information.
6. Achievement of Targets: Meet and exceed daily, weekly, and monthly targets for call volume, lead generation, and conversion rates, demonstrating a commitment to excellence and results-driven performance.
7. Team Collaboration: Collaborate effectively with colleagues across departments, sharing insights, best practices, and innovative ideas to enhance overall efficiency and effectiveness.

Requirements:

• Education: Minimum of 10th grade education, although a higher educational qualification is preferred.
• Experience: At least 3 years of experience in a similar role, preferably in a customer service or sales environment.
• Communication Skills: Excellent verbal communication skills in both English and Hindi, with the ability to engage customers confidently and persuasively.
• Interpersonal Skills: Strong interpersonal skills with a customer-centric approach, demonstrating empathy, patience, and resilience in handling customer inquiries and objections.
• Sales Acumen: Basic understanding of sales principles and techniques, with a natural aptitude for persuasion and negotiation.
• Computer Literacy: Proficiency in basic computer applications such as MS Office and familiarity with CRM software for maintaining customer records.
• Adaptability: Ability to adapt to changing priorities and multitask in a fast-paced environment, while maintaining a high level of accuracy and attention to detail.
• Local Knowledge: Familiarity with the Budgam region and surrounding areas would be advantageous.

About Nisha Desai:

Nisha Desai is a reputed company dedicated to delivering excellence in customer service and satisfaction. With a strong commitment to quality and integrity, we strive to exceed expectations and build long-term relationships with our valued customers. Join our dynamic team today and embark on a rewarding career journey with ample opportunities for growth and development.

If you possess the requisite skills and experience to excel in this role, we invite you to apply and become part of our vibrant team at Nisha Desai. Make a difference with every call – join us in shaping a brighter future for our company and our customers!