Position: Telecaller

Are you a dynamic individual with excellent communication skills and a passion for customer service? We are currently seeking enthusiastic Telecallers to join our team in Budaun. As a Telecaller, you will play a vital role in connecting with our customers, addressing their needs, and promoting our products/services. If you're ready to embark on an exciting journey in the world of telecalling, then this opportunity is for you!

Responsibilities:

1. Outbound Calls: Make outbound calls to prospective customers from our database or leads provided, introducing them to our products/services, and generating interest.
2. Customer Engagement: Engage with customers over the phone in a friendly and professional manner, understanding their requirements, and providing relevant information about our offerings.
3. Follow-up: Conduct follow-up calls to existing customers for feedback, renewals, or additional sales opportunities, ensuring excellent customer satisfaction and retention.
4. Sales Conversion: Effectively communicate product features, benefits, and promotions to potential customers to persuade them to make a purchase or subscribe to our services.
5. Data Management: Maintain accurate records of customer interactions, update customer information in the database, and track progress using our CRM system.
6. Target Achievement: Meet and exceed weekly/monthly sales targets and KPIs set by the company, demonstrating a proactive approach and determination to achieve results.
7. Customer Support: Assist customers regarding product inquiries, order placement, payment processing, and resolving any issues or complaints they may have.

Requirements:

1. Education: Minimum qualification of 12th grade (or equivalent) to a Graduate degree. A background in Sales, Marketing, or Business Administration is advantageous.
2. Experience: A minimum of 1 year of experience in telemarketing, telecalling, or customer service roles is required. Candidates with experience in sales or outbound call centers will be preferred.
3. Age: Candidates must be between 18 to 40 years old.
4. Gender: This position is open to individuals of all genders. We encourage diversity and inclusivity in our workplace.
5. Communication Skills: Excellent verbal communication skills in Hindi and/or English are essential. Ability to articulate information clearly and persuasively over the phone.
6. Interpersonal Skills: Strong interpersonal skills with a customer-centric approach. Ability to build rapport, empathize with customers, and handle objections effectively.
7. Computer Proficiency: Basic computer skills are required, including familiarity with MS Office applications and the ability to navigate CRM software.
8. Adaptability: Willingness to adapt to changing business needs, work in a fast-paced environment, and quickly learn about our products/services.
9. Positive Attitude: A positive attitude, resilience, and a willingness to go the extra mile to achieve targets and deliver exceptional customer service.

If you possess the above qualifications and are ready to take on the challenge of being a Telecaller in Budaun, then we want to hear from you! Click on the "Apply For Job" button now to submit your application and join our team. Embark on a rewarding career journey with us and make a difference in the world of customer engagement and sales!