Position Telecaller

Are you a dynamic individual with excellent communication skills and a passion for customer service? We are currently seeking enthusiastic candidates to join our team as Telecallers. As a Telecaller, you will play a crucial role in our organization by engaging with customers over the phone, providing them with information about our products/services, and assisting them with their queries. If you thrive in a fast-paced environment and enjoy interacting with people, then this could be the perfect opportunity for you.

Key Responsibilities:

1. Customer Engagement: Engage with customers courteously and professionally, addressing their inquiries, and providing accurate information about our products/services.
2. Outbound Calls: Make outbound calls to potential customers to introduce our offerings, promote special deals, and generate sales leads.
3. Follow-Up: Follow up on leads and inquiries generated through various channels to ensure customer satisfaction and maximize conversion rates.
4. Database Management: Maintain accurate records of customer interactions, update customer databases, and report any relevant feedback or issues to the appropriate department.
5. Achieve Targets: Meet or exceed monthly sales targets and performance goals set by the company through effective communication and persuasion techniques.
6. Product Knowledge: Acquire in-depth knowledge of our products/services to effectively address customer queries and provide recommendations.
7. Adherence to Guidelines: Adhere to company policies, procedures, and scripts while conducting calls to ensure consistency and professionalism.

Requirements:

• Education: Minimum 12th pass to Graduate.
• Experience: At least 1 year of experience in a similar role, preferably in a customer service or telesales environment.
• Age: Between 18 to 40 years.
• Gender: Open to all genders.
• Communication Skills: Excellent verbal communication skills in the local language as well as proficiency in English or other languages is an advantage.
• Interpersonal Skills: Ability to build rapport with customers, listen actively, and empathize with their needs.
• Computer Literacy: Basic knowledge of computer applications such as MS Office and familiarity with CRM software.
• Resilience: Ability to handle rejection and objections professionally, and remain motivated in a target-driven environment.
• Flexibility: Willingness to work flexible hours, including evenings and weekends if required.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive training and ongoing support to enhance your skills.
• Opportunities for career growth and advancement within the organization.
• Positive and collaborative work environment.
• Employee discounts and other perks.

If you possess the required qualifications and are ready to take on this exciting challenge, we encourage you to apply now by clicking on the "Apply For Job" button below. Join our team and embark on a rewarding career journey with us!