Telecaller Job Description in Banswara:

Are you a persuasive communicator with a knack for building rapport over the phone? Do you thrive in fast-paced environments where your charisma and tenacity can shine? If so, we have an exciting opportunity for you! We're seeking a skilled Telecaller to join our dynamic team in Banswara. In this role, you'll be the voice of our company, engaging with potential customers, addressing their inquiries, and driving sales through effective communication.

Job Title: Telecaller
Location: Banswara
Education: 10th Grade to Graduate
Experience: Minimum 3 years

Responsibilities:

1. Outbound Calling: Initiate outbound calls to potential customers from provided leads or databases. Present our products/services persuasively and accurately to secure sales opportunities.
2. Inbound Handling: Respond to incoming calls from customers regarding inquiries, product information, pricing, and other related concerns. Provide exceptional customer service to address their needs and concerns promptly and professionally.
3. Lead Qualification: Qualify leads generated through various marketing channels to determine their level of interest and readiness to purchase. Collect relevant information to pass on to the sales team for further follow-up.
4. Maintain Records: Keep accurate records of all interactions with customers, including details of inquiries, complaints, or comments, as well as actions taken. Update customer databases with relevant information.
5. Follow-up: Follow up with potential customers who have shown interest but have not yet committed to a purchase. Use persuasive techniques to encourage them to make a buying decision.
6. Achieve Targets: Meet or exceed monthly sales targets and performance metrics such as call volume, conversion rates, and customer satisfaction scores.
7. Stay Informed: Stay updated on product knowledge, pricing, and promotional offers to effectively communicate with customers and address their queries.
8. Team Collaboration: Collaborate with other team members, including sales representatives and marketing professionals, to optimize sales strategies and achieve collective goals.

Requirements:

1. Education: A minimum qualification of 10th grade to Graduate. Additional certification in sales or customer service is a plus.
2. Experience: Proven experience as a Telecaller or similar customer service/sales role for a minimum of 3 years. Experience in telemarketing or outbound sales is highly desirable.
3. Communication Skills: Excellent verbal communication skills with the ability to engage customers effectively over the phone. Clear pronunciation, active listening, and persuasive speaking skills are essential.
4. Customer Focus: Strong customer service orientation with a genuine desire to assist customers and resolve their concerns. Ability to empathize with customers and maintain professionalism at all times.
5. Persistence: Resilience and persistence to handle rejection and objections gracefully while maintaining a positive attitude. Ability to overcome challenges and adapt to changing circumstances.
6. Organizational Skills: Strong organizational skills with the ability to multitask, prioritize workload, and manage time efficiently in a fast-paced environment.
7. Computer Literacy: Basic computer skills including familiarity with CRM software, MS Office applications, and internet browsing.
8. Local Knowledge: Familiarity with Banswara and its surrounding areas is an advantage.

Join us in our mission to deliver exceptional customer experiences and drive business growth through effective telecalling strategies. If you're ready to take your career to the next level and make a meaningful impact, apply now!