Join Our Team as a Telecaller in Banka: Your Gateway to Exciting Opportunities

Are you a dynamic individual with a passion for communication and a drive to excel in the banking sector? If so, we invite you to embark on an enriching journey with us as a Telecaller in Banka. As a vital part of our team, you will play a pivotal role in fostering strong customer relationships, promoting financial products, and contributing to the growth and success of our esteemed institution.

Position Overview: As a Telecaller, you will be responsible for engaging with existing and potential customers over the phone to provide exceptional service, address inquiries, and promote our range of banking products and services. Your primary objective will be to establish rapport, understand customer needs, and effectively communicate the benefits of our offerings to drive sales and foster long-term relationships.

Key Responsibilities:

1. Customer Engagement: Initiate outbound calls to existing and prospective customers to introduce our banking products and services, address queries, and provide relevant information courteously and professionally.
2. Sales Promotion: Proactively promote various banking products such as savings accounts, loans, credit cards, and investment opportunities to meet sales targets and contribute to business growth.
3. Relationship Building: Build and maintain strong relationships with customers by actively listening to their needs, offering personalized solutions, and ensuring a seamless and positive experience at every touchpoint.
4. Follow-up and Feedback: Follow up on leads, inquiries, and customer interactions to ensure timely resolution of issues, gather feedback, and identify opportunities for improvement in service delivery.
5. Data Management: Accurately record customer information, interactions, and transactions in the CRM system to maintain comprehensive and up-to-date records for future reference and analysis.
6. Compliance Adherence: Adhere to all regulatory guidelines, banking policies, and procedures to ensure compliance with industry standards and safeguard customer confidentiality and data security.

Qualifications and Skills:

• Education: Minimum qualification of 12th grade (Higher Secondary) to Graduate degree from a recognized institution.
• Experience: A minimum of 1 year of relevant experience in telecalling, customer service, or sales preferably in the banking or financial services sector.
• Communication Skills: Excellent verbal communication skills in English and Hindi (additional regional languages preferred), with the ability to articulate information clearly and persuasively.
• Interpersonal Skills: Strong interpersonal skills with a customer-centric approach, empathy, and the ability to build rapport and foster positive relationships with diverse customer segments.
• Sales Acumen: Demonstrated ability to understand customer needs, identify sales opportunities, and effectively promote products and services to achieve sales targets.
• Computer Literacy: Proficiency in basic computer applications such as MS Office, CRM software, and internet navigation for data entry and research purposes.
• Age: Candidates must be between 18 to 40 years old, with flexibility in working hours to accommodate business needs.
• Gender: This opportunity is open to individuals of all genders, fostering an inclusive and diverse work environment.

Apply Now: Don't miss out on this exciting opportunity to embark on a rewarding career journey in the banking sector. Click on the "Apply For Job" button below to submit your application and take the first step toward a fulfilling career as a Telecaller in Banka. Join us in shaping the future of banking and making a positive impact on the lives of our customers. We look forward to welcoming you to our team!