Job Title: Telecaller
Location: Balotra, Rajasthan, India
Company Overview:
[Company Name] is a leading [industry/type] company based in Balotra, dedicated to providing exceptional [products/services]. With a strong commitment to customer satisfaction and innovation, we have established ourselves as a trusted name in the industry. As we continue to expand our operations, we are seeking dynamic individuals to join our team as Telecallers.
Position Overview:
As a Telecaller you will play a crucial role in our customer acquisition and retention efforts. You will be responsible for reaching out to potential and existing customers via telephone to promote our products/services, address their inquiries, and ensure a seamless customer experience. This position offers an exciting opportunity to engage with diverse clientele, showcase your communication skills, and contribute to the growth of our business.
Key Responsibilities:
- Customer Engagement: Initiate outbound calls to prospective customers to introduce our products/services, explain their features and benefits, and address any questions or concerns they may have.
- Lead Generation: Identify and qualify leads through proactive outbound calling efforts, gather pertinent information, and maintain accurate records of interactions in the database.
- Relationship Building: Build and maintain strong relationships with existing customers through regular follow-up calls, addressing their needs, and providing personalized assistance to enhance their satisfaction and loyalty.
- Sales Support: Collaborate closely with the sales team to provide them with qualified leads and support them in achieving their sales targets through effective communication and coordination.
- Feedback Collection: Actively gather feedback from customers regarding their experience with our products/services, identify areas for improvement, and relay insights to the relevant departments for continuous enhancement.
- Compliance: Adhere to all company policies and procedures, as well as regulatory requirements, to ensure ethical and compliant conduct in all customer interactions.
- Performance Metrics: Meet and exceed key performance indicators (KPIs) such as call volume, conversion rates, and customer satisfaction scores to contribute to the overall success of the telecalling function.
Qualifications:
- Education: Minimum qualification of 10th grade (Matriculation) to Graduate level.
- Experience: At least 3 years of relevant experience in telecalling or customer service roles, preferably in a similar industry.
- Communication Skills: Excellent verbal communication skills in Hindi and English, with the ability to articulate information clearly and persuasively over the phone.
- Interpersonal Skills: Strong interpersonal skills with a customer-centric approach, empathy, and the ability to build rapport quickly.
- Computer Literacy: Basic proficiency in MS Office applications and familiarity with CRM software for data entry and management.
- Resilience: Ability to handle rejection and objections positively, maintain composure under pressure, and persistently pursue goals.
- Team Player: Collaborative mindset with the willingness to work closely with cross-functional teams to achieve collective objectives.
Benefits:
- Competitive salary commensurate with experience and performance.
- Performance-based incentives and rewards for achieving or exceeding targets.
- Comprehensive training and development programs to enhance your skills and career growth opportunities.
- A friendly and supportive work environment with opportunities for advancement within the organization.
How to Apply:
If you are passionate about customer engagement, possess excellent communication skills, and thrive in a dynamic environment, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are a suitable candidate for the Telecaller position.
Join us in our mission to deliver exceptional customer experiences and drive business success through effective Tele-calling efforts!
We encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by applicable
