Telecaller Job Description in Ambikapur

Are you a dynamic individual with excellent communication skills and a passion for connecting with people? Do you thrive in a fast-paced environment and enjoy the challenge of achieving targets? If so, we have an exciting opportunity for you as a Telecaller in Ambikapur.

About the Role: As a Telecaller, you will be an integral part of our sales and marketing team, responsible for reaching out to potential customers via telephone to promote our products/services. Your primary objective will be to generate leads, schedule appointments, and ultimately drive sales conversions. This role offers a stimulating blend of customer interaction, sales strategy implementation, and performance-driven results.

Key Responsibilities:

1. Outbound Calls: Initiate outbound calls to prospective customers from our database or leads provided, introducing them to our products/services and persuading them to engage further.
2. Lead Generation: Identify and qualify leads through effective questioning and active listening, understanding their needs and preferences to offer tailored solutions.
3. Product/Service Promotion: Effectively articulate the features, benefits, and value propositions of our offerings to prospects, highlighting how they address their pain points and fulfill their requirements.
4. Appointment Setting: Schedule appointments for our sales representatives with interested prospects, ensuring smooth coordination and follow-up to maximize conversion opportunities.
5. Relationship Building: Build rapport with customers through engaging in conversations, demonstrating empathy, and fostering trust to enhance the likelihood of successful conversions and repeat business.
6. Target Achievement: Consistently meet or exceed monthly/quarterly sales targets and KPIs, demonstrating resilience and determination in overcoming challenges.
7. Documentation and Reporting: Maintain accurate records of interactions with customers, update CRM systems with relevant information, and provide regular reports on performance metrics to the team lead or manager.

Requirements:

• Education: Minimum qualification from 10th grade to Graduate.
• Experience: At least 3 years of experience in a similar telecalling or telesales role, preferably in a B2C/B2B environment.
• Communication Skills: Exceptional verbal communication skills in Hindi and preferably English, with the ability to engage effectively with diverse audiences.
• Persuasion Skills: Strong persuasion and negotiation abilities, with a knack for influencing customer decisions and overcoming objections.
• Resilience: Resilient and adaptable, with the ability to handle rejection positively and persistently pursue sales objectives.
• Target Orientation: Goal-driven and results-oriented, with a track record of meeting or exceeding sales targets consistently.
• Team Player: Collaborative team player with excellent interpersonal skills, capable of working effectively in a team environment.
• Tech Savvy: Proficient in using CRM software and basic computer applications, with the ability to learn new technologies quickly.
• Location: Must be based in Ambikapur or willing to relocate.

Apply Now: If you are ready to embark on an exciting journey in sales and customer engagement, click on the "Apply For Job" button below to submit your application. Join us in driving success and making a difference in the lives of our customers through innovative solutions and exceptional service.

Join our team today and be part of our success story!

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Note: We are an equal-opportunity employer committed to diversity and inclusion in the workplace