Position: Telecaller

Location: Ahmedabad

Job Type: Full-time

Education: 10th to Graduate

Experience: Minimum 3 years

About Us:

We are a leading organization in the [industry/sector] dedicated to providing top-notch [products/services] to our clients. Our commitment to excellence and customer satisfaction has propelled us to the forefront of our industry. To continue our growth and maintain our high standards, we are seeking talented individuals to join our team as Telecallers in Ahmedabad.

Job Description:

As a Telecaller, you will be an integral part of our dynamic sales team, responsible for engaging with potential customers over the phone to promote our [products/services] and generate leads. Your primary objective will be to convert leads into sales opportunities while delivering exceptional customer service. This role offers an exciting opportunity to contribute to our company's success and develop your skills in sales and communication.

Key Responsibilities:

1. Outbound Calls: Initiate outbound calls to prospective customers from provided leads or databases to introduce our [products/services] and generate interest.
2. Lead Generation: Identify and qualify potential leads through effective questioning and active listening to understand customer needs and preferences.
3. Product Knowledge: Acquire in-depth knowledge of our [products/services] to effectively communicate features, benefits, and unique selling points to customers.
4. Sales Pitch: Deliver compelling sales pitches and presentations tailored to the needs of each customer to maximize sales opportunities and achieve targets.
5. Customer Engagement: Build rapport and maintain positive relationships with customers by providing accurate information, addressing inquiries, and resolving concerns promptly and professionally.
6. Follow-up: Conduct follow-up calls to nurture leads, answer questions, overcome objections, and close sales deals to meet or exceed sales targets.
7. Data Entry: Accurately record and update customer information, interactions, and transactions in the CRM system for tracking and reporting purposes.
8. Team Collaboration: Collaborate effectively with team members, including Sales Managers and other Telecallers, to share insights, best practices, and strategies for achieving sales goals.

Requirements:

1. Education: Minimum qualification of 10th grade (Matriculation) to Graduation from a recognized institution.
2. Experience: Proven track record of at least 3 years in telemarketing or telecalling roles, preferably in a sales or customer service environment.
3. Communication Skills: Excellent verbal communication skills in Hindi, Gujarati, and English, with the ability to articulate ideas clearly and persuasively.
4. Sales Acumen: Strong sales orientation with the ability to identify opportunities, overcome objections, and close deals effectively.
5. Customer Focus: Passion for delivering exceptional customer service and building positive relationships with customers.
6. Computer Proficiency: Basic computer skills with the ability to use CRM software, and MS Office applications, and navigate the internet for research purposes.
7. Adaptability: Ability to work in a fast-paced, target-driven environment with flexibility to adapt to changing priorities and business needs.

How to Apply:

If you are a motivated individual with a passion for sales and customer service, we invite you to join our team! To apply for this exciting opportunity, click on the "Apply For Job" button below and submit your updated resume along with a cover letter highlighting your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to our team!

Join us and embark on a rewarding career journey where your talents are valued, and your efforts are recognized!

(Note: Only shortlisted candidates will be contacted for further evaluation.