Position: Telecaller

Job Description:

Are you a dynamic communicator with a passion for engaging with people? Are you looking for an opportunity to utilize your skills in a vibrant work environment? If so, we have an exciting opportunity for you as a Telecaller. Join our team and become an integral part of our mission to deliver exceptional customer service while driving business growth.

Responsibilities:

1. Customer Engagement: As a Telecaller, your primary responsibility will be to engage with customers over the phone in a friendly and professional manner. You will handle inbound and outbound calls efficiently, addressing inquiries, providing information, and resolving concerns to ensure customer satisfaction.
2. Sales Support: Collaborate with the sales team to identify potential leads and opportunities. Through effective communication, you will assist in converting inquiries into sales, promoting our products/services, and achieving sales targets.
3. Database Management: Maintain accurate records of interactions with customers, including details of inquiries, comments, and actions taken. Update customer databases regularly to ensure data integrity and facilitate follow-up communication.
4. Follow-up: Initiate follow-up calls to existing customers to gather feedback, offer additional support, and nurture long-term relationships. Proactively address any issues or concerns to enhance customer loyalty and retention.
5. Product Knowledge: Develop a thorough understanding of our products/services to effectively address customer queries and provide appropriate solutions. Stay updated on product features, pricing, and promotional offers to deliver accurate information to customers.
6. Adherence to Policies: Adhere to company policies and procedures while conducting telecalling activities. Maintain confidentiality of customer information and uphold ethical standards in all interactions.

Requirements:

• Education: Minimum qualification of 12th grade to a Graduate degree.
• Experience: At least 1 year of experience in a similar role, preferably in customer service or telesales.
• Age: Candidates must be between 18 to 40 years old.
• Gender: This position is open to individuals of all genders - male and female.
• Communication Skills: Excellent verbal communication skills in the local language and proficiency in English (optional but preferred).
• Interpersonal Skills: Ability to build rapport with customers, demonstrate empathy, and effectively resolve issues.
• Computer Literacy: Basic knowledge of computer applications such as MS Office and familiarity with CRM software is desirable.
• Team Player: Willingness to collaborate with colleagues and contribute to a positive work environment.
• Adaptability: Capacity to adapt to changing priorities and work under pressure in a fast-paced environment.
• Result-oriented: Strong determination to achieve targets and drive business success through effective telecalling strategies.

Why Join Us:

• Professional Growth: Opportunity to enhance your communication and sales skills in a dynamic work environment.
• Rewarding Career: Competitive salary package with performance-based incentives and growth opportunities.
• Supportive Team: Join a supportive team where your contributions are valued, and your efforts are recognized.
• Positive Work Culture: Experience a positive work culture that promotes collaboration, innovation, and continuous learning.

If you are ready to embark on an exciting career journey as a Telecaller and contribute to our mission of delivering exceptional customer experiences, apply now by clicking on the "Apply For Job" button below. We look forward to welcoming you to our team!