Position Telecaller

Job Description:

Are you an excellent communicator with a passion for engaging with people? Are you looking for an opportunity to utilize your skills in a dynamic environment? We are currently seeking dedicated individuals to join our team as Telecallers. This role offers an exciting chance to interact with diverse individuals while contributing to our company's growth and success.

Responsibilities:

1. Outbound Calls: Initiate outgoing calls to potential customers from provided leads or databases. Introduce our products/services, explain their features and benefits, and persuade prospects to take the desired action.
2. Customer Engagement: Engage with existing customers to promote new products/services, gather feedback, or follow up on previous interactions. Build rapport, address concerns, and ensure customer satisfaction through effective communication.
3. Lead Generation: Identify and qualify leads through cold calling, referrals, or other means. Gather relevant information about prospects and update databases with accurate details for future follow-ups.
4. Follow-up: Conduct timely follow-ups with prospects/customers to nurture leads and close sales. Maintain communication channels to ensure a seamless flow of information and resolve any queries or issues promptly.
5. Achieve Targets: Meet or exceed daily/weekly/monthly targets for call volume, lead generation, and conversion rates. Take proactive measures to optimize performance and maximize results.
6. Data Management: Maintain accurate records of calls, interactions, and outcomes using designated software or CRM systems. Keep track of customer preferences, feedback, and purchase history for personalized communication.
7. Adhere to Guidelines: Adhere to company policies, scripts, and guidelines for conducting calls and handling customer information. Ensure compliance with regulatory requirements and ethical standards at all times.

Requirements:

1. Education: Minimum qualification of 12th grade (Higher Secondary) to Graduate level. A strong command of spoken and written English is preferred.
2. Experience: At least 1 year of experience in a similar role, preferably in a customer service or sales environment. Proven track record of achieving targets and delivering exceptional results.
3. Communication Skills: Excellent verbal communication skills with the ability to articulate information clearly and persuasively. Active listening skills to understand customer needs and address inquiries effectively.
4. Interpersonal Skills: Strong interpersonal skills with a friendly and approachable demeanor. Ability to build rapport quickly, handle objections diplomatically, and create positive customer experiences.
5. Tech-Savvy: Proficiency in using computers, telecommunication devices, and CRM software/tools. Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) is desirable.
6. Resilience: Resilience in handling rejection, overcoming obstacles, and maintaining motivation in a target-driven environment. Adaptability to changing circumstances and willingness to learn and improve continuously.
7. Age & Gender: Candidates aged between 18 to 40 years, of any gender, are welcome to apply. We promote diversity and equal opportunities for all.

If you are enthusiastic about making a difference through effective communication and customer engagement, we invite you to join our team! Click on the "Apply For Job" button now to submit your application and take the first step toward a rewarding career as a Telecaller. We look forward to welcoming you aboard!