Telecaller Job  in Purulia

Are you an effective communicator with a passion for engaging with people? Are you seeking an opportunity to showcase your talents in a dynamic environment? Look no further! We are currently seeking enthusiastic individuals to join our team as Telecallers in Purulia.

About Us:

We are a leading organization committed to delivering exceptional services to our clients. Our mission is to provide unparalleled customer experiences through effective communication and personalized solutions. As we continue to expand our operations, we are looking for dedicated Telecallers to join our team in Purulia.

Job Title: Telecaller

Location: Purulia

Job Type: Full-time

Job Responsibilities:

1. Customer Interaction: Engage with customers over the phone professionally and courteously. Listen attentively to their inquiries, concerns, and feedback, and provide appropriate solutions or information.
2. Outbound Calls: Make outbound calls to prospective customers to introduce our products/services, promote special offers, and generate leads. Effectively communicate the value proposition of our offerings to potential clients.
3. Follow-up: Conduct follow-up calls to existing customers to maintain relationships, gather feedback, and address any issues or queries they may have. Ensure customer satisfaction and retention through proactive communication.
4. Data Management: Maintain accurate records of all interactions, including customer details, inquiries, and feedback, in the designated database. Keep track of leads, appointments, and follow-up tasks to facilitate effective communication and coordination.
5. Achievement of Targets: Work towards achieving daily, weekly, and monthly targets for call volumes, lead generation, and conversion rates. Implement strategies to maximize productivity and achieve performance objectives.
6. Quality Assurance: Adhere to quality standards and call scripts provided by the organization. Ensure consistency and professionalism in all communications to enhance the brand image and customer experience.

Requirements:

• Education: Minimum qualification of 12th grade (High School) to a Graduate degree from a recognized institution.
• Experience: At least 1 year of experience in a similar role, preferably in a customer service or sales environment. Demonstrated ability to engage with customers and achieve targets.
• Age: Candidates must be between 18 to 40 years old.
• Gender: Both male and female candidates are encouraged to apply.
• Communication Skills: Excellent verbal communication skills in Bengali and proficiency in Hindi or English. Ability to articulate ideas clearly and persuasively over the phone.
• Interpersonal Skills: Strong interpersonal skills with a customer-centric approach. Ability to build rapport, empathize with customers, and address their needs effectively.
• Computer Literacy: Basic computer skills, including familiarity with CRM software and MS Office applications.

Benefits:

• Competitive salary package with performance-based incentives.
• Comprehensive training and ongoing support to enhance skills and knowledge.
• Opportunity for career growth and advancement within the organization.
• A positive work environment with a collaborative team culture.
• Employee benefits such as health insurance paid time off, and more.

If you are passionate about making a difference through effective communication and building lasting relationships with customers, we encourage you to apply for the Telecaller position in Purulia. Click on the "Apply For Job" button now to submit your application and join our team!

Note: Only shortlisted candidates will be contacted for further evaluation. We are an equal opportunity employer and welcome applications from individuals of all backgrounds and abilities