Telecaller Job in Lakhimpur:

Are you a persuasive communicator with a knack for building rapport over the phone? Do you thrive in dynamic environments where every call presents a new opportunity? If so, we have an exciting opportunity for you to join our team as a Telecaller in Lakhimpur.

Position Overview:

As a Telecaller, you will be at the forefront of our business, engaging with potential customers through inbound and outbound calls. Your primary objective will be to promote our products/services, answer queries, and ultimately drive sales conversions. This role demands a proactive attitude, excellent communication skills, and the ability to adapt to various customer personas.

Key Responsibilities:

1. Outbound Calling: Initiate outbound calls to potential customers from provided leads or databases. Present our products/services persuasively, highlighting their features and benefits to encourage purchase or further interest.
2. Inbound Handling: Handle incoming calls from customers promptly and professionally. Address inquiries, provide information about our offerings, and resolve concerns or complaints efficiently to ensure a positive customer experience.
3. Customer Relationship Management: Build and maintain strong relationships with customers through effective communication. Follow up on leads, nurture prospects, and keep accurate records of interactions in the CRM system.
4. Sales Conversion: Use effective sales techniques to convert leads into confirmed sales. Understand customer needs and tailor product/service offerings to match their requirements, closing deals whenever possible.
5. Target Achievement: Meet or exceed monthly sales targets and KPIs set by the management. Proactively identify opportunities to upsell or cross-sell additional products/services to maximize revenue generation.
6. Market Intelligence: Stay updated on industry trends, competitor activities, and market dynamics. Provide feedback to the sales and marketing teams based on customer interactions to enhance our offerings and strategies.
7. Adherence to Guidelines: Adhere to company policies, procedures, and compliance standards at all times. Ensure ethical conduct and confidentiality in handling customer information and business operations.

Qualifications and Skills:

• Education: Minimum qualification of 12th grade, with a preference for candidates holding a graduate degree.
• Experience: At least 1 year of experience in a similar role, preferably in telesales or customer service.
• Age: Candidates must be between 18 to 40 years old.
• Gender: Both male and female candidates are encouraged to apply.
• Communication Skills: Excellent verbal communication skills in Hindi or English, with the ability to articulate ideas clearly and persuasively.
• Interpersonal Skills: Strong interpersonal skills with a customer-centric approach. Ability to empathize with customers, build rapport, and handle objections effectively.
• Tech-Savvy: Proficiency in basic computer applications and familiarity with CRM software.
• Resilience: Resilience and persistence in handling rejection or objections. Ability to maintain composure under pressure and remain motivated in a target-driven environment.

If you possess the above qualifications and are ready to embark on an exciting career journey with us, click on the "Apply For Job" button now to submit your application. Join us in reshaping the future of our business through impactful customer engagement and sales excellence. We look forward to welcoming you to our team in Lakhimpur!