Position: Telecaller

Location: Kanpur, Uttar Pradesh

Job Type: Full-time

Education: 12th to Graduate

Experience: Minimum 1 year

Age: 18 years to 40 years

Gender: Male/Female

Are you a persuasive communicator with a knack for building relationships over the phone? Do you thrive in dynamic environments where your communication skills are put to the test daily? If so, we have an exciting opportunity for you to join our team as a Telecaller.

Responsibilities:

1. Outbound Calling: Engage prospective customers through outbound calls to introduce our products/services and generate interest.
2. Customer Follow-up: Follow up with existing customers to maintain relationships, address concerns, and ensure satisfaction.
3. Lead Generation: Identify potential leads through cold calling and market research to expand our customer base.
4. Achieve Targets: Meet or exceed daily, weekly, and monthly targets for call volume, lead generation, and sales conversions.
5. Database Management: Maintain accurate records of interactions with customers in our database and update information as necessary.
6. Product Knowledge: Develop a comprehensive understanding of our products/services to effectively communicate their features and benefits to customers.
7. Customer Support: Assist customers regarding product inquiries, pricing, orders, and other relevant information.
8. Feedback Collection: Gather feedback from customers to understand their needs, preferences, and areas for improvement.
9. Collaboration: Coordinate with the sales team to ensure seamless handover of leads and provide support in achieving sales objectives.

Requirements:

1. Excellent Communication Skills: Clear and concise verbal communication skills in Hindi and English are essential.
2. Persuasive Skills: Ability to influence and persuade customers to take desired actions through effective communication.
3. Customer Focus: A customer-centric approach with a passion for delivering exceptional service and building lasting relationships.
4. Resilience: Ability to handle rejection and objections positively, with a resilient attitude to bounce back and continue engaging with prospects.
5. Time Management: Strong organizational skills with the ability to manage time effectively and prioritize tasks in a fast-paced environment.
6. Team Player: Collaborative mindset with the ability to work effectively in a team-oriented environment.
7. Tech-Savvy: Proficiency in using computers and familiarity with CRM software for managing customer interactions and data.
8. Minimum Qualifications: Minimum of 12th grade education required; graduation preferred.
9. Experience: Minimum of 1 year of experience in telecalling or a similar role preferred.
10. Age: Candidates must be between 18 years to 40 years of age.

Perks and Benefits:

1. Competitive Salary: Attractive salary package with performance-based incentives.
2. Training and Development: Continuous learning and development opportunities to enhance your skills and career growth.
3. Dynamic Work Environment: Opportunity to work in a dynamic and supportive work culture that fosters personal and professional growth.
4. Flexible Schedule: Flexible working hours with opportunities for career advancement.

If you are passionate about sales, possess excellent communication skills, and enjoy interacting with customers, we encourage you to apply now by clicking on the "Apply For Job" button below. Join our team and embark on a rewarding career journey with us!