Position Telecaller

Location: Puducherry

Job Type: Full-time

Are you a dynamic communicator with a knack for building connections over the phone? Do you thrive in fast-paced environments where every call presents an opportunity? If so, we're looking for individuals like you to join our team as Telecallers in Puducherry.

Job Description:

As a Telecaller, you will be the voice of our organization, engaging with potential customers over the phone to promote our products/services and drive sales. Your primary responsibilities will include:

1. Outbound Calls: Initiate outgoing calls to prospective customers from provided leads or through cold calling efforts. Present our products/services persuasively to secure sales or appointments.

2. Customer Engagement: Build rapport and establish positive relationships with customers by delivering exceptional service and addressing inquiries or concerns effectively.

3. Sales Targets: Meet and exceed assigned sales targets and KPIs consistently. Demonstrate a results-driven approach to achieve individual and team objectives.

4. Product Knowledge: Maintain a deep understanding of our products/services and effectively communicate their features, benefits, and value propositions to potential customers.

5. Database Management: Update and maintain accurate records of customer interactions, transactions, and details of inquiries in the CRM system. Ensure data integrity and confidentiality.

6. Follow-up: Conduct follow-up calls to nurture leads, address customer inquiries, and facilitate the sales process. Keep track of customer preferences and follow through with appropriate actions.

7. Collaboration: Collaborate closely with the sales team and other departments to optimize customer satisfaction, resolve issues, and enhance overall business performance.

Requirements:

1. Education: A minimum educational qualification of 12th grade (or equivalent) is required. Graduates or higher qualification holders will be preferred.

2. Experience: A minimum of 3 years of experience in telemarketing, sales, or a related field is essential. A proven track record of achieving sales targets is highly desirable.

3. Age: Applicants must be between 18 to 40 years old.

4. Gender: This position is open to individuals of all genders. We encourage diversity and inclusivity in our workforce.

5. Communication Skills: Excellent communication skills in both English and local languages are required. A clear and articulate phone manner is essential.

6. Persuasion Skills: Strong persuasion and negotiation skills with the ability to influence customers and close sales effectively.

7. Tech Savvy: Proficiency in using computers, CRM software, and other relevant applications. Ability to adapt to new technologies and tools quickly.

8. Time Management: Effective time management and multitasking abilities to handle a high volume of calls and meet deadlines efficiently.

9. Adaptability: Flexibility to adapt to changing business needs and work schedules. Willingness to work in a fast-paced and dynamic environment.

If you are passionate about sales, possess excellent communication skills, and thrive in a challenging yet rewarding environment, we invite you to apply for the Telecaller position in Puducherry. Take the next step in your career by clicking on the "Apply For Job" button below and join us on our journey of growth and success. We look forward to welcoming you to our team!