Join Our Team as a Telecaller in Balasore

Are you a dynamic communicator with a passion for making meaningful connections? Do you thrive in a fast-paced environment where every call presents a new opportunity? If so, we invite you to join our team as a Telecaller in Balasore.

Position Overview: As a Telecaller, you will be at the forefront of our customer engagement efforts. Your primary responsibility will be to initiate outgoing calls to potential customers, introduce them to our products/services, and persuade them to make purchases or take desired actions. Additionally, you will handle inbound calls, addressing customer inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:

1. Outbound Calling: Conduct proactive outbound calls to prospective customers from provided lists or databases. Introduce our products/services, explain their benefits, and convince potential customers to take desired actions, such as making a purchase or scheduling a consultation.
2. Inbound Call Management: Handle incoming calls from existing customers or individuals interested in our offerings. Address their inquiries, provide information about products/services, assist with problem resolution, and ensure a positive customer experience.
3. Customer Relationship Management: Build rapport with customers through effective communication and attentive listening. Understand their needs, preferences, and concerns to offer personalized solutions and maintain long-term relationships.
4. Achieve Targets: Meet or exceed weekly, monthly, and quarterly sales targets and KPIs (Key Performance Indicators) set by the management. Consistently strive to maximize sales opportunities and contribute to the overall growth of the business.
5. Documentation and Reporting: Maintain accurate records of all calls, including details of conversations, outcomes, and customer feedback. Prepare regular reports summarizing call activities, sales achievements, and challenges encountered.
6. Adherence to Policies: Adhere to company policies, procedures, and compliance standards at all times. Ensure that all interactions with customers are conducted professionally, ethically, and under regulatory requirements.

Qualifications and Requirements:

• Education: Minimum qualification from 12th to Graduate.
• Experience: At least 3 years of experience in a similar role, preferably in a sales or customer service environment.
• Age: Candidates must be between 18 and 40 years old.
• Gender: Open to individuals of all genders (male, female, and others).
• Communication Skills: Excellent verbal communication skills in the local language and proficiency in English. Ability to articulate ideas clearly and persuasively.
• Interpersonal Skills: Strong interpersonal skills with a customer-centric approach. Empathetic listening, problem-solving ability, and resilience are essential.
• Sales Aptitude: Demonstrated ability to persuade, negotiate, and close deals effectively. Sales-driven mindset with a passion for achieving targets.
• Tech-Savvy: Comfortable using computers, telecommunication equipment, and CRM software. Basic knowledge of Microsoft Office suite (Word, Excel, Outlook).
• Availability: Willingness to work flexible hours, including evenings and weekends, as per business requirements.

If you are ready to embark on an exciting journey where every call is an opportunity to make a difference, we encourage you to apply now by clicking on the "Apply For Job" button below. Join us in shaping exceptional customer experiences and driving business success in Balasore!