Job Description: Telecaller (Leh)

Are you a dynamic individual with a knack for communication? Are you looking for a fulfilling career opportunity in Leh that allows you to engage with people and make a difference? Look no further! We are currently seeking enthusiastic individuals to join our team as Telecallers. As a Telecaller, you will play a vital role in our organization, connecting with clients, providing exceptional service, and contributing to our overall success.

Responsibilities:

1. Outbound Calling: Engage with potential clients through outbound calls to introduce our products/services, understand their needs, and offer suitable solutions. Your communication skills will be instrumental in articulating the benefits of our offerings and persuading potential clients to engage further.
2. Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by providing excellent service and addressing inquiries, concerns, and complaints promptly and professionally. Your ability to empathize with customers and offer effective solutions will be key to ensuring customer satisfaction and retention.
3. Lead Generation: Proactively identify and pursue new business opportunities by generating leads through cold calling, referrals, and other methods. Your proactive approach and persuasive communication skills will be essential in capturing the interest of potential clients and converting leads into sales opportunities.
4. Data Management: Maintain accurate records of interactions with clients, including details of inquiries, complaints, and resolutions, in our CRM system. Your attention to detail and organizational skills will ensure that important information is readily accessible for future reference and analysis.
5. Team Collaboration: Collaborate closely with other team members, including sales representatives and managers, to coordinate efforts, share insights, and contribute to the overall success of the team. Your ability to work effectively in a team environment will be crucial in achieving collective goals and objectives.

Requirements:

• Education: Minimum qualification of 10th grade (Matriculation) to Graduate. While formal education is important, we value individuals who demonstrate strong communication skills, regardless of their educational background.
• Experience: A minimum of 3 years of experience in a similar role, preferably in the telecommunications, sales, or customer service industry. Experience in outbound calling and customer relationship management will be highly advantageous.
• Communication Skills: Excellent verbal and written communication skills in English and preferably local languages. The ability to communicate effectively and persuasively is essential for success in this role.
• Interpersonal Skills: Strong interpersonal skills, including empathy, patience, and the ability to build rapport with people from diverse backgrounds. A customer-centric approach and a positive attitude are essential for fostering positive customer relationships.
• Tech Savvy: Proficiency in basic computer skills and familiarity with CRM software for data management and reporting purposes.

Apply Now: If you are ready to embark on an exciting career journey as a Telecaller in Leh and meet the above requirements, we invite you to click on the "Apply For Job" button below to submit your application. Join us in our mission to deliver exceptional service and make a positive impact on the lives of our clients. We look forward to welcoming you to our team!