Title: Join Our Dynamic Team as a Telecaller in Patna

Are you a skilled communicator with a passion for customer service? Are you seeking a rewarding career opportunity in the vibrant city of Patna? Look no further! We are currently seeking enthusiastic individuals to join our dynamic team as Telecallers.

About Us:

We are a leading organization dedicated to delivering exceptional services to our clients. Our commitment to excellence is reflected in everything we do, and we take pride in fostering a supportive and collaborative work environment.

Position Overview:

As a Telecaller, you will play a pivotal role in our customer service operations. You will be responsible for effectively communicating with clients over the phone, addressing their inquiries, providing information about our products/services, and ensuring a high level of customer satisfaction.

Responsibilities:

1. Customer Communication: Engage with customers via inbound and outbound calls to address their queries, resolve issues, and provide assistance as needed.
2. Product/Service Knowledge: Develop a deep understanding of our products/services to effectively communicate features, benefits, and pricing to customers.
3. Sales Support: Collaborate with the sales team to identify opportunities for upselling or cross-selling our products/services to customers.
4. Data Entry: Accurately record customer information, inquiries, and interactions in the CRM system for future reference and analysis.
5. Follow-Up: Conduct follow-up calls with customers to ensure their satisfaction with our products/services and address any additional concerns they may have.
6. Quality Assurance: Maintain a high standard of service quality by adhering to company policies, procedures, and performance metrics.

Requirements:

1. Education: Minimum qualification of 10th grade (Matriculation) up to Graduate level.
2. Experience: A minimum of 3 years of experience in a similar role, preferably in a customer service or telesales environment.
3. Communication Skills: Excellent verbal communication skills in both English and Hindi, with the ability to articulate information clearly and effectively.
4. Interpersonal Skills: Strong interpersonal skills with a customer-centric approach and the ability to build rapport with clients.
5. Problem-Solving Abilities: Proven ability to identify customer needs, address concerns, and offer appropriate solutions on time.
6. Tech-Savvy: Proficiency in using basic computer applications and familiarity with CRM software for data entry and management.
7. Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Why Join Us:

1. Competitive Compensation: We offer competitive salaries and performance-based incentives to reward your hard work and dedication.
2. Professional Growth: Opportunity for career advancement and skill development through ongoing training programs and workshops.
3. Supportive Environment: Join a supportive team where your contributions are valued, and your ideas are heard.
4. Work-Life Balance: We believe in promoting a healthy work-life balance to ensure your overall well-being and job satisfaction.

If you are ready to take the next step in your career and become a valued member of our team, click on the "Apply For Job" button below and submit your application today! Join us in delivering excellence and making a difference in the lives of our customers. We look forward to welcoming you aboard!