Job Description: Telecaller in Darbhanga

Are you an enthusiastic communicator with a passion for engaging with people? Do you thrive in dynamic environments where your communication skills are put to the test daily? We are seeking a dedicated Telecaller to join our team in Darbhanga. As a Telecaller, you will play a pivotal role in our organization, connecting with clients and customers through phone calls to deliver exceptional service and support.

Responsibilities:

1. Outbound Calling: Reach out to prospective customers or clients through outbound calls to generate leads, setting appointments, or closing sales.
2. Customer Engagement: Build rapport and maintain strong relationships with existing customers by addressing their queries, resolving concerns, and ensuring their satisfaction with our products or services.
3. Information Dissemination: Provide accurate information about our products, services, and promotions to customers, addressing any questions or concerns they may have.
4. Follow-up: Conduct follow-up calls to customers to ensure their needs have been met, gather feedback on their experiences, and provide assistance as required.
5. Data Management: Maintain accurate records of all interactions with customers, including details of inquiries, comments, and actions taken, using our designated systems or databases.
6. Target Achievement: Meet or exceed assigned targets for call volume, sales, or other key performance indicators (KPIs) as outlined by the management.
7. Team Collaboration: Collaborate effectively with colleagues across different departments, such as sales, marketing, and customer service, to ensure seamless customer experiences and achieve collective goals.
8. Adaptability: Adapt to changes in scripts, products, or procedures as required, demonstrating flexibility and a willingness to learn new skills.

Requirements:

1. Education: Minimum qualification of 10th grade (Matriculation) up to graduation. A higher level of education may be preferred but not mandatory.
2. Experience: At least 3 years of experience in a similar role, preferably in a customer service, sales, or telemarketing environment. A proven track record of achieving or exceeding targets is highly desirable.
3. Communication Skills: Excellent verbal communication skills in both English and Hindi, with the ability to articulate information clearly and effectively over the phone.
4. Customer Focus: Strong customer-centric approach with a genuine desire to assist customers and provide them with the best possible service.
5. Interpersonal Skills: Exceptional interpersonal skills with the ability to build rapport quickly, handle objections diplomatically, and diffuse tense situations effectively.
6. Resilience: Resilience in handling rejection or objections gracefully, maintaining a positive attitude, and persisting with efforts to achieve desired outcomes.
7. Computer Literacy: Basic proficiency in using computers, including familiarity with CRM software or databases for recording interactions and accessing customer information.

If you possess the above qualifications and are eager to embark on a rewarding career in telemarketing, we invite you to apply now by clicking on the "Apply For Job" button below. Join our team in Darbhanga and become a part of our mission to deliver outstanding customer experiences while driving business growth.

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(Note: The company reserves the right to modify job responsibilities and requirements as needed to meet organizational objectives.)