Job Title: Telecaller

Location: Bihar Sharif

Job Type: Full-time

Salary: Competitive

About Us:

We are a dynamic and rapidly growing company operating in the [industry]. With a commitment to excellence and a focus on customer satisfaction, we pride ourselves on delivering top-notch services to our clients. As part of our expansion plans, we are currently seeking experienced and motivated individuals to join our team as Telecallers in Bihar Sharif.

Job Description:

As a Telecaller, you will play a crucial role in our customer acquisition and retention efforts. You will be responsible for making outbound calls to potential customers, introducing them to our products/services, and persuading them to make purchases or avail of our offerings. Additionally, you will handle inbound calls, address customer inquiries, and provide support as needed.

Key Responsibilities:

1. Conduct outbound calls to prospective customers and effectively communicate the features and benefits of our products/services.
2. Build and maintain strong relationships with customers through excellent communication and customer service skills.
3. Handle inbound calls promptly and courteously, addressing customer inquiries, resolving issues, and providing necessary assistance.
4. Keep accurate records of customer interactions, transactions, and feedback in the CRM system.
5. Meet or exceed sales targets and performance metrics consistently.
6. Stay updated on product knowledge, market trends, and competitor activities to effectively position our offerings in the market.
7. Collaborate with the sales team to identify opportunities for upselling or cross-selling additional products/services.
8. Follow up with customers to ensure satisfaction, gather feedback, and promote customer loyalty.
9. Adhere to company policies, procedures, and ethical standards at all times.

Requirements:

1. Minimum of 3 years of experience in a similar role, preferably in the [industry].
2. Excellent communication skills in both English and Hindi, with the ability to articulate information clearly and persuasively.
3. Strong interpersonal skills and a customer-centric approach to handling interactions.
4. Proven track record of meeting or exceeding sales targets and performance metrics.
5. Ability to work well under pressure in a fast-paced environment while maintaining professionalism and composure.
6. Basic computer skills and familiarity with CRM software for data entry and management.
7. High school diploma (10th grade) or equivalent; additional education or certifications in sales or marketing is a plus.

Benefits:

1. Competitive salary package with performance-based incentives.
2. Comprehensive training and development programs to enhance your skills and career growth opportunities.
3. A supportive work environment with a collaborative team culture.
4. Opportunity to work with a reputable company and make a significant impact in the industry.

If you meet the above requirements and are ready to take on this exciting opportunity, click on the "Apply For Job" button below to submit your application. We look forward to reviewing your candidacy and potentially welcoming you to our team!