Job Telecaller

Location: Vellore

Position Type: Full-time

About Us: We are a leading organization dedicated to providing exceptional services to our clients. Our commitment to excellence drives us to seek talented individuals to join our team. Currently, we are looking for enthusiastic and motivated individuals to fill the position of Telecaller in our Vellore office.

Job Description:

As a Telecaller, you will be an integral part of our team, responsible for connecting with potential customers over the phone. Your primary objective will be to promote our products/services, generate leads, and maintain good customer relationships.

Key Responsibilities:

1. Outbound Calls: Initiate outbound calls to prospective customers using the provided contact list or leads generated through various channels.
2. Product/Service Promotion: Effectively communicate the features and benefits of our products/services to potential customers to generate interest and drive sales.
3. Lead Generation: Identify and qualify potential leads through proactive calling efforts and effectively follow up on leads provided by marketing campaigns.
4. Customer Relationship Management: Build and maintain positive relationships with customers by addressing their inquiries, resolving complaints, and providing exceptional customer service.
5. Data Management: Accurately record and maintain customer information, feedback, and interactions in the database.
6. Achievement of Targets: Meet or exceed daily/weekly/monthly targets for call volume, lead generation, and sales conversion.
7. Adherence to Policies: Adhere to company policies and procedures regarding ethical conduct, confidentiality, and compliance with regulations.

Requirements:

• Education: Minimum qualification of 12th grade (Higher Secondary) is required. Graduates are preferred.
• Experience: At least 1 year of experience in telecalling or a similar role is mandatory.
• Age: Candidates must be between 18 to 40 years old.
• Gender: Both male and female candidates are encouraged to apply.

Skills and Abilities:

1. Communication Skills: Excellent verbal communication skills in English and Tamil (or other local languages) with the ability to engage customers effectively over the phone.
2. Persuasion Skills: Strong persuasion and negotiation skills to influence potential customers and close sales deals.
3. Customer Focus: Demonstrated passion for delivering exceptional customer service and resolving customer queries/complaints promptly.
4. Resilience: Ability to handle rejection and overcome objections with a positive attitude.
5. Computer Literacy: Basic computer skills to navigate CRM software and record customer interactions accurately.
6. Team Player: Ability to collaborate effectively with team members and contribute to team goals.

Benefits:

• Competitive salary package with attractive incentives based on performance.
• Comprehensive training and ongoing support to enhance your skills and career growth opportunities.
• A dynamic and friendly work environment that fosters professional development and personal growth.

If you are a motivated individual with a passion for sales and customer service, we encourage you to apply now by clicking on the "Apply For Job" button below. Join us in our mission to deliver excellence and make a positive impact in the lives of our customers.

Note: Only shortlisted candidates will be contacted for further evaluate