Join Our Team as a Telecaller in Santipur:

Are you a dynamic communicator with a passion for customer service? Do you thrive in a fast-paced environment where every call presents a new opportunity? If so, we invite you to apply for our Telecaller position in Santipur. As an integral part of our team, you will play a crucial role in connecting with our customers, providing exceptional service, and contributing to our company's success.

Position Overview:

As a Telecaller, your primary responsibility will be to engage with customers over the phone, addressing their inquiries, resolving concerns, and promoting our products or services. This role demands excellent communication skills, a customer-centric approach, and the ability to adapt to various situations effectively. Whether assisting with sales inquiries or providing post-sales support, you will be the voice of our company, representing our values and commitment to customer satisfaction.

Key Responsibilities:

1. Customer Interaction: Initiate outbound calls to existing and potential customers, responding to inbound inquiries promptly and professionally. Build rapport with customers, actively listening to their needs, and providing relevant solutions or information.
2. Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer queries and promote offerings. Stay updated on product features, pricing, and promotional offers to deliver accurate information to customers.
3. Sales Support: Assist customers in making informed purchasing decisions by highlighting product benefits, addressing concerns, and guiding them through the sales process. Collaborate with the sales team to meet or exceed sales targets and contribute to revenue growth.
4. Issue Resolution: Handle customer complaints or escalations with empathy and urgency, striving for swift resolution and customer satisfaction. Document all interactions accurately, including details of inquiries, complaints, and resolutions, in our CRM system.
5. Follow-up: Conduct follow-up calls to ensure customer satisfaction post-purchase, gather feedback, and address any additional concerns or questions. Maintain regular communication with customers to foster long-term relationships and loyalty to our brand.
6. Data Management: Maintain accurate and up-to-date records of customer interactions, sales activities, and other relevant information in our database. Generate reports as required to track performance metrics, identify trends, and support decision-making processes.

Qualifications:

• Education: Minimum 12th pass to the Graduate degree in any discipline.
• Experience: At least 1 year of experience in a similar role, preferably in customer service or sales.
• Age: Between 18 and 40 years.
• Gender: Open to all genders - male and female candidates are encouraged to apply.
• Communication Skills: Excellent verbal and written communication skills in the local language and proficiency in Hindi or English.
• Customer Focus: Strong customer service orientation with the ability to empathize with customers' needs and deliver solutions effectively.
• Adaptability: Flexible and adaptable to changing business needs, with the ability to multitask and prioritize tasks efficiently.
• Computer Literacy: Basic computer skills, including familiarity with MS Office applications and CRM software.
• Interpersonal Skills: Good interpersonal skills with a positive attitude, team player mentality, and willingness to learn and grow.

Apply Now:

If you are ready to embark on an exciting journey with us and make a positive impact through your communication skills and customer service excellence, click on the "Apply For Job" button below. We look forward to welcoming you to our team in Santipur!