Job Description: Telecaller

Are you a dynamic individual with exceptional communication skills and a passion for customer service? Are you looking for an opportunity to showcase your talent and make a meaningful impact in the world of telecalling? If so, we have the perfect opportunity for you!

Position Overview:

We are currently seeking dedicated and experienced Telecallers to join our team in Saharsa. As a Telecaller, you will be responsible for engaging with customers over the phone, promoting our products/services, and providing outstanding assistance to ensure customer satisfaction.

Key Responsibilities:

1. Customer Engagement: Engage with potential customers over the phone courteously and professionally. Initiate conversations to understand their needs and promote our products/services accordingly.
2. Product/Service Promotion: Effectively communicate the features and benefits of our products/services to prospective customers. Utilize persuasive techniques to generate interest and drive sales.
3. Customer Assistance: Provide accurate information and assistance to customers regarding product/service inquiries, pricing, availability, and any other relevant details. Address customer concerns or complaints promptly and professionally.
4. Lead Generation: Identify and qualify potential leads through outbound calling efforts. Gather necessary information and maintain detailed records of interactions for follow-up purposes.
5. Sales Target Achievement: Meet or exceed monthly sales targets and objectives. Utilize effective sales techniques and strategies to maximize revenue generation opportunities.
6. Relationship Building: Build and maintain positive relationships with customers to foster loyalty and repeat business. Ensure a high level of customer satisfaction through proactive communication and personalized assistance.
7. Team Collaboration: Collaborate with team members and other departments to coordinate sales efforts, share best practices, and contribute to the overall success of the organization.

Qualifications:

• Education: Minimum educational qualification from 10th to Graduate.
• Experience: Minimum of 3 years of experience in telecalling or a related field.
• Communication Skills: Excellent verbal communication skills with a clear and articulate phone manner.
• Customer Focus: Strong customer service orientation with a genuine desire to assist and support customers.
• Sales Skills: Proven ability to persuade and influence customers to make purchasing decisions.
• Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Team Player: Collaborative attitude with the ability to work well in a team setting.
• Computer Literacy: Basic computer skills and familiarity with CRM software/tools preferred.

Why Join Us:

• Opportunity for Growth: Grow your career in a supportive and dynamic work environment.
• Competitive Compensation: Enjoy competitive salary packages and performance-based incentives.
• Training and Development: Access to ongoing training and development opportunities to enhance your skills and expertise.
• Positive Work Culture: Be part of a team that values diversity, innovation, and collaboration.

If you are ready to take on this exciting challenge and make a difference in the world of telecalling, we invite you to apply now! Click on the "Apply For Job" button below to submit your application. Join us in shaping the future of customer engagement and sales excellence. We look forward to welcoming you to our team in Saharsa!