Job Title: Telecaller

Are you a persuasive communicator with a knack for building rapport over the phone? Do you thrive in dynamic environments where every call presents a new opportunity? If so, we have an exciting opportunity for you to join our team as a Telecaller.

Position Overview:

As a Telecaller, you will be at the forefront of our customer interaction efforts, responsible for reaching out to potential clients, answering their inquiries, and promoting our products/services. Your role will be pivotal in driving sales, maintaining customer relationships, and contributing to the overall success of our organization.

Key Responsibilities:

1. Outbound Calls: Place outbound calls to prospective customers from provided leads or databases. Introduce our products/services, explain their features and benefits, and persuade potential customers to make a purchase or schedule appointments.
2. Inbound Calls: Handle incoming calls from existing and potential customers. Address their queries, provide information about products/services, and assist them in making informed decisions.
3. Customer Relationship Management: Build and maintain strong relationships with customers by providing exceptional service, addressing concerns or complaints promptly, and ensuring their satisfaction with our products/services.
4. Sales Targets: Meet or exceed daily, weekly, and monthly sales targets set by the organization. Utilize effective sales techniques to close deals and achieve revenue goals.
5. Documentation: Maintain accurate records of interactions with customers, including details of inquiries, complaints, or feedback received. Update customer information in the database regularly to ensure data integrity.
6. Team Collaboration: Collaborate with the sales team, managers, and other departments to share customer feedback, market insights, and suggestions for improving sales strategies or product offerings.
7. Adherence to Policies: Adhere to company policies, procedures, and ethical standards while interacting with customers and handling sensitive information. Ensure compliance with relevant regulations and guidelines.

Qualifications:

• Education: A minimum qualification of 12th grade (or equivalent) is required. Higher education such as graduation is preferred but not mandatory.
• Experience: A minimum of 3 years of experience in a similar role is required. Proven track record of achieving sales targets and delivering exceptional customer service.
• Age: Candidates must be between 18 to 40 years old to apply for this position.
• Gender: This position is open to individuals of all genders, and we encourage diversity and inclusivity in our workforce.

Skills and Attributes:

• Excellent verbal communication skills with a clear and pleasant telephone manner.
• Strong interpersonal skills with the ability to build rapport quickly.
• Persuasive negotiation skills with the ability to handle objections effectively.
• Goal-oriented mindset with a focus on achieving results and meeting targets.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in basic computer applications and familiarity with CRM software is an advantage.

Apply Now:

If you are passionate about sales, enjoy interacting with people, and are eager to take on new challenges, we invite you to apply for this exciting opportunity. Click on the "Apply For Job" button below to submit your application and join our team as a Telecaller.

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Join us in making a difference and shaping the future of our organization! We look forward to welcoming you to our team.