Job  Telecaller

Location: Pithoragarh

Are you a dynamic individual with excellent communication skills and a passion for customer service? We are currently seeking enthusiastic individuals to join our team as Telecallers in Pithoragarh. As a Telecaller, you will be responsible for connecting with customers over the phone, promoting our products/services, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Interaction: Engage with customers over the phone courteously and professionally. Listen to their queries, provide information about our products/services, and address any concerns they may have.
2. Sales and Promotion: Promote company products/services to potential customers through effective communication. Utilize persuasive skills to generate interest and convert inquiries into sales opportunities.
3. Lead Generation: Initiate outbound calls to prospective customers to generate leads and opportunities for business growth. Maintain a database of leads and follow up on them regularly to nurture relationships and drive sales.
4. Data Management: Accurately records and maintains customer information, interactions, and transactions in the database. Ensure that all records are updated promptly to facilitate smooth communication and efficient follow-up.
5. Customer Support: Provide after-sales support by addressing customer queries, resolving complaints, and ensuring customer satisfaction. Strive to exceed customer expectations and build long-term relationships with clients.
6. Adherence to Targets: Meet or exceed monthly sales targets and performance metrics set by the company. Continuously strive to improve sales performance and contribute to the achievement of team goals.

Requirements:

1. Education: Minimum qualification of 12th grade (Higher Secondary) to Graduate level. A background in sales, marketing, or a related field is advantageous.
2. Experience: At least 1 year of experience in a similar role, preferably in telemarketing or customer service. Demonstrated success in achieving sales targets and delivering exceptional customer service.
3. Communication Skills: Excellent verbal communication skills in Hindi and English. Ability to articulate information clearly and effectively convey product/service benefits to customers.
4. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers. Empathetic attitude towards customer needs and concerns.
5. Computer Literacy: Basic computer skills with proficiency in MS Office applications. Familiarity with CRM software or telecalling systems is an added advantage.
6. Age and Gender: Candidates aged between 18 to 40 years, of any gender, are welcome to apply. We encourage diversity and inclusivity in our workplace.

If you are passionate about sales, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you! Join our team as a Telecaller and embark on a rewarding career journey with us.

To apply for this position, click on the "Apply For Job" button below and submit your application online. We look forward to welcoming you to our team!

Note: Only shortlisted candidates will be contacted for further evaluation. All applications will be treated with strict confidentiality.