Telecaller Jobs In Patna

₹29,000.00

Description

Title: Join Our Dynamic Team as a Telecaller in Patna

Are you a skilled communicator with a passion for customer service? Are you seeking a rewarding career opportunity in the vibrant city of Patna? Look no further! We are currently seeking enthusiastic individuals to join our dynamic team as Telecallers.

About Us:

We are a leading organization dedicated to delivering exceptional services to our clients. Our commitment to excellence is reflected in everything we do, and we take pride in fostering a supportive and collaborative work environment.

Position Overview:

As a Telecaller, you will play a pivotal role in our customer service operations. You will be responsible for effectively communicating with clients over the phone, addressing their inquiries, providing information about our products/services, and ensuring a high level of customer satisfaction.

Responsibilities:

  1. Customer Communication: Engage with customers via inbound and outbound calls to address their queries, resolve issues, and provide assistance as needed.
  2. Product/Service Knowledge: Develop a deep understanding of our products/services to effectively communicate features, benefits, and pricing to customers.
  3. Sales Support: Collaborate with the sales team to identify opportunities for upselling or cross-selling our products/services to customers.
  4. Data Entry: Accurately record customer information, inquiries, and interactions in the CRM system for future reference and analysis.
  5. Follow-Up: Conduct follow-up calls with customers to ensure their satisfaction with our products/services and address any additional concerns they may have.
  6. Quality Assurance: Maintain a high standard of service quality by adhering to company policies, procedures, and performance metrics.

Requirements:

  1. Education: Minimum qualification of 10th grade (Matriculation) up to Graduate level.
  2. Experience: A minimum of 3 years of experience in a similar role, preferably in a customer service or telesales environment.
  3. Communication Skills: Excellent verbal communication skills in both English and Hindi, with the ability to articulate information clearly and effectively.
  4. Interpersonal Skills: Strong interpersonal skills with a customer-centric approach and the ability to build rapport with clients.
  5. Problem-Solving Abilities: Proven ability to identify customer needs, address concerns, and offer appropriate solutions on time.
  6. Tech-Savvy: Proficiency in using basic computer applications and familiarity with CRM software for data entry and management.
  7. Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Why Join Us:

  1. Competitive Compensation: We offer competitive salaries and performance-based incentives to reward your hard work and dedication.
  2. Professional Growth: Opportunity for career advancement and skill development through ongoing training programs and workshops.
  3. Supportive Environment: Join a supportive team where your contributions are valued, and your ideas are heard.
  4. Work-Life Balance: We believe in promoting a healthy work-life balance to ensure your overall well-being and job satisfaction.

If you are ready to take the next step in your career and become a valued member of our team, click on the "Apply For Job" button below and submit your application today! Join us in delivering excellence and making a difference in the lives of our customers. We look forward to welcoming you aboard!

Contact Information

Name
Tanisha Gupta
Address
Bihari Complex, Mithapur Rd, above Asian Paints Showroom, opposite NIFT College, Mithapur, Patna, Bihar 800001