Job Title: Telecaller

Location: Mandi

Are you a dynamic and motivated individual with exceptional communication skills? Do you thrive in a fast-paced environment where your efforts directly contribute to success? If so, we have an exciting opportunity for you to join our team as a Telecaller in Mandi.

About Us: We are a leading organization dedicated to providing excellent services to our clients. With a focus on customer satisfaction and innovation, we pride ourselves on delivering top-notch solutions in every interaction.

Job Description:

As a Telecaller, you will be the first point of contact for our clients. Your primary responsibility will be to make outbound calls to potential customers and effectively communicate our products and services. Your goal will be to generate leads, schedule appointments, and ultimately contribute to the growth of our business.

Responsibilities:

1. Outbound Calls: Place outbound calls to prospective customers from our database or leads provided by the company. Introduce our products/services, explain their features and benefits, and answer any questions or concerns.
2. Lead Generation: Identify potential leads through cold calling, referrals, and other methods. Qualify leads based on established criteria and schedule appointments for further discussion with our sales team.
3. Customer Relationship Management: Build and maintain positive relationships with customers by providing excellent service and addressing their needs or inquiries promptly and professionally.
4. Data Management: Maintain accurate records of all interactions with customers, including details of conversations, inquiries, and feedback received. Update customer information in the database regularly.
5. Achievement of Targets: Meet or exceed monthly and quarterly targets for lead generation, call volume, and conversion rates. Work closely with the team to develop strategies for achieving individual and team goals.
6. Continuous Learning: Stay updated on product knowledge, market trends, and industry developments. Participate in training sessions and workshops to enhance your skills and knowledge.

Requirements:

1. Education: Minimum qualification of 10th grade to Graduate. A higher level of education is an added advantage.
2. Experience: At least 3 years of experience in a similar role, preferably in a customer service or sales environment. Proven track record of meeting or exceeding targets.
3. Communication Skills: Excellent verbal and written communication skills in Hindi and English. Ability to articulate ideas clearly and persuasively.
4. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish trust with customers. Empathetic listening skills to understand customer needs and concerns.
5. Time Management: Effective time management and organizational skills to prioritize tasks and meet deadlines in a fast-paced environment.
6. Tech-Savvy: Proficiency in using computers and familiarity with CRM software. Ability to navigate multiple applications simultaneously.

How to Apply:

If you are ready to take on this exciting challenge and contribute to our success, click on the "Apply For Job" button below. Join us in shaping the future of our organization and making a positive impact on our customers' lives.

We are an equal-opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.