Telecaller Jobs In Malda

₹26,000.00

Description

Telecaller Position in Malda: Join Our Vibrant Team

Are you a skilled communicator with a knack for building rapport over the phone? Are you looking to unleash your potential in a dynamic work environment? We are seeking talented individuals to join our team as Telecallers in Malda. As a Telecaller, you will be at the forefront of our customer interactions, representing our company with professionalism and enthusiasm. If you thrive in a fast-paced environment and enjoy connecting with people, we encourage you to apply now!

Job Description:

About Us:
We are a leading [industry] company dedicated to providing top-notch services to our clients. With a commitment to excellence and customer satisfaction, we pride ourselves on our innovative solutions and client-centric approach.

Role Overview:
As a Telecaller, you will play a vital role in our customer engagement strategy. Your primary responsibility will be to make outbound calls to potential customers, introduce our products/services, and persuade them to make a purchase or take the desired action. Additionally, you will handle inbound calls, addressing customer inquiries, resolving issues, and providing exceptional support.

Key Responsibilities:

  1. Outbound Calls: Initiate calls to prospective customers from provided leads or databases. Introduce company offerings, explain product features, and highlight benefits to encourage sales conversion.
  2. Inbound Calls: Answer incoming calls promptly and professionally. Listen attentively to customer inquiries, provide accurate information, and resolve issues effectively to ensure customer satisfaction.
  3. Customer Relationship Management: Build and maintain positive relationships with customers through regular follow-ups, addressing their concerns, and ensuring their needs are met.
  4. Achieve Targets: Meet or exceed monthly sales targets and KPIs by effectively utilizing sales techniques, overcoming objections, and closing deals.
  5. Data Entry and Reporting: Maintain accurate records of customer interactions, update databases with relevant information, and generate reports as required.
  6. Product Knowledge: Stay updated on product/service features, pricing, and promotions to provide comprehensive information to customers and address their queries effectively.
  7. Adherence to Policies: Follow company policies, procedures, and scripts during customer interactions to ensure consistency and compliance with quality standards.

Qualifications:

  • Education: Minimum qualification of 12th grade (High School Diploma) required. Graduates preferred.
  • Experience: At least 1 year of experience in a similar role, preferably in sales or customer service.
  • Age: Candidates must be between 18 to 40 years old.
  • Gender: Open to all genders - male and female.
  • Communication Skills: Excellent verbal communication skills in Bengali and/or Hindi. Proficiency in English is an advantage.
  • Sales Acumen: Strong persuasion and negotiation skills with a proven track record of achieving sales targets.
  • Customer Focus: Customer-centric mindset with a passion for delivering exceptional service and resolving customer issues.
  • Tech Savvy: Basic computer skills with the ability to navigate CRM systems and other software applications.
  • Team Player: Collaborative attitude with the ability to work effectively in a team environment.

Why Join Us?

  • Career Growth: Opportunity for advancement and career development based on performance.
  • Training and Support: Comprehensive training programs and ongoing support to enhance your skills and knowledge.
  • Attractive Benefits: Competitive salary, incentives, and benefits package.
  • Dynamic Work Environment: Vibrant workplace culture with opportunities for learning and personal growth.

Apply Now:
If you are ready to embark on an exciting journey with us, click on the "Apply For Job" button below to submit your application. Join our team of passionate professionals and make a difference in the lives of our customers!

Contact Information

Name
Sameer Singh