Position: Telecaller

Are you a persuasive communicator with a knack for building relationships over the phone? Do you thrive in dynamic environments where every call brings new challenges and opportunities? If so, we have an exciting opportunity for you to join our team as a Telecaller. As a Telecaller, you will be at the forefront of our business, engaging with customers, providing exceptional service, and contributing to our overall success.

Key Responsibilities:

1. Outbound Calling: Make outbound calls to potential customers from our database or leads provided, introducing them to our products or services, and persuading them to take desired actions such as making a purchase or scheduling an appointment.
2. Inbound Calling: Handle incoming calls from customers, addressing their inquiries, resolving issues, and providing assistance professionally and courteously.
3. Customer Relationship Management: Build and maintain strong relationships with customers through regular follow-up calls, ensuring their satisfaction and addressing any concerns or queries they may have.
4. Product Knowledge: Develop a deep understanding of our products or services to effectively communicate their features, benefits, and value propositions to customers, thereby increasing sales opportunities.
5. Achieving Targets: Meet or exceed daily, weekly, and monthly targets for call volume, sales, and customer satisfaction metrics, demonstrating a commitment to excellence and results-driven performance.
6. Documentation: Maintain accurate records of all interactions with customers, including call logs, sales activities, and customer feedback, utilizing our CRM system for efficient data management.
7. Team Collaboration: Collaborate with colleagues across different departments such as sales, marketing, and customer service to coordinate efforts, share insights, and optimize processes for improved performance.

Qualifications and Skills:

1. Education: Minimum qualification of 12th grade (Higher Secondary) to a Graduate degree in any discipline.
2. Experience: At least 1 year of experience in a similar role, preferably in telemarketing, sales, or customer service.
3. Communication Skills: Excellent verbal communication skills with a clear and articulate speaking voice, coupled with active listening skills to understand customer needs and preferences.
4. Persuasion Skills: Ability to persuade and influence customers effectively, overcoming objections and objections to achieve desired outcomes.
5. Resilience: Resilience and persistence in handling rejection or challenging situations, maintaining a positive attitude and professional demeanor at all times.
6. Technology Proficiency: Basic proficiency in using computers, CRM software, and other relevant tools for managing calls, updating records, and generating reports.
7. Age and Gender: Candidates must be between 18 to 40 years of age, and both male and female candidates are encouraged to apply.

Why Join Us:

1. Opportunity for Growth: We provide opportunities for career advancement and professional development, recognizing and rewarding top performers with growth opportunities within the organization.
2. Supportive Work Environment: Join a supportive and collaborative team where your contributions are valued, and you have the resources and support needed to succeed.
3. Competitive Compensation: Enjoy a competitive salary package with performance-based incentives and benefits, ensuring your hard work is duly rewarded.
4. Mission-Driven Culture: Be part of a mission-driven organization committed to making a positive impact on our customers' lives through our products and services.

If you are passionate about sales, customer service, and making a difference, we invite you to apply for the Telecaller position with us. Click on the "Apply For Job" button now to submit your application and take the first step towards an exciting career opportunity!