Join Our Team as a Telecaller in Kanchrapara:
Are you a dynamic communicator with a knack for building rapport over the phone? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? If so, we have an exciting opportunity for you to join our team as a Telecaller in Kanchrapara.
Job Description:
As a Telecaller, you will be the voice of our company, connecting with customers over the phone to provide information, answer queries, and promote our products/services. Your primary responsibilities will include:
1. Making Outbound Calls: You will be responsible for making outbound calls to potential customers from our database. Your goal will be to introduce our products/services, highlight their benefits, and persuade customers to take the desired action.
2. Handling Inbound Calls: In addition to making outbound calls, you will also handle incoming calls from customers who are interested in our offerings. You will address their inquiries, provide assistance, and ensure a positive customer experience.
3. Building Relationships: Developing strong relationships with customers is crucial to success in this role. You will engage with customers in a friendly and professional manner, actively listening to their needs and offering tailored solutions.
4. Meeting Targets: You will be responsible for meeting daily, weekly, and monthly targets for call volume, sales, or other performance metrics as outlined by the company.
5. Documentation: Accurate and timely documentation of call interactions, including customer details, inquiries, and outcomes, is essential for maintaining organized records and facilitating follow-up activities.
6. Continuous Learning: Staying updated on product/service knowledge, sales techniques, and industry trends will be key to enhancing your effectiveness as a Telecaller. You will be expected to actively participate in training sessions and self-directed learning initiatives.
Qualifications:
- Education: Minimum qualification of 12th grade (High School Diploma) is required. Graduates are also encouraged to apply.
- Experience: A minimum of 1 year of experience in a similar role, preferably in telemarketing or customer service, is desired.
- Age: Candidates must be between 18 and 40 years old to be eligible for this position.
- Gender: This position is open to individuals of all genders. Both male and female candidates are welcome to apply.
Skills and Attributes:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport quickly.
- Persuasive and goal-oriented mindset.
- Ability to work effectively in a team as well as independently.
- Good organizational skills and attention to detail.
- Resilience and ability to handle rejection positively.
- Proficiency in relevant computer applications (e.g., MS Office, CRM software).
If you are ready to embark on an exciting journey as a Telecaller in Kanchrapara and contribute to our company's success, we invite you to apply now by clicking on the "Apply For Job" button below. Join us and be part of a dynamic team that is committed to delivering excellence in customer engagement and satisfaction.